That worked perfectly, thanks. Here are the directions I wrote out for
the client, in case anyone needs them.
1) Go to your phone's main menu.
2) Choose "Media Center"
3) Choose "Browse and Download"
4) Choose "Ge New Applications"
5) Scroll down until you see "E-mail" choose this.
6) Choose "Mobile Email - Latest Version"
7) Follow directions to install this.
8) Choose yes when it asks you if you'd like to add an account.
9) Enter [log in to unmask] as your email and yournetid as your username.
10) Go back to the "Browse & Download" menu (follow steps 1 - 3).
11) Highlight Mobile Email (NOT the latest version we just downloaded).
12) Use one of your function keys (the right hand one in my case) to
13) Choose "Cancel subscription"
14) After that finishes you can go to your mobile email as normal. It
has a new interface and works with the UVM email.
Quoting Alex McConaghy <[log in to unmask]>:
> I just got mine to work late last night. I tried updating the email
> client from the client its self on the phone itself which said there
> were no updates. Then I went on the Verizon app store on my phone
> and there was an entirely new free email app, I installed it on my
> phone, which replaced the old email program. The new email program
> works fine and is much faster than the old one. The new email
> program does not ask for any port or security settings but it was
> able to figure them out on its own.
> Anyone with an older Verizon phone that is having a problem I would
> recommend ditching the old email app and looking for the new one.
> Alex McConaghy
> University of Vermont '12
> School of Business Administration
> [log in to unmask]
> Cell: (215) 840-5065
> -----Original Message-----
> From: Discussions about Mobile Devices [mailto:[log in to unmask]]
> On Behalf Of Charley Ferguson
> Sent: Wednesday, January 26, 2011 9:18 AM
> To: [log in to unmask]
> Subject: Re: UVM Email on Verizon ENV Phones
> I have tried all port configurations on my phone (Samsung Alias2)
> and I am still getting the sever cannot be found error. I also have
> a client at the helpline who cannot access their email despite
> trying the various port configurations (TLS & 143, SSL & 993, etc.).
> They are using an ENV2. I can't find any other settings to try.