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MEDLIB-L  December 2011, Week 2

MEDLIB-L December 2011, Week 2

Subject:

SUMMARY: Library fee-based services

From:

Carole Chen <[log in to unmask]>

Reply-To:

Carole Chen <[log in to unmask]>

Date:

Fri, 9 Dec 2011 10:00:48 -0500

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (222 lines)

Thank you all. Below are the responses I received.

Question: 
     Hi.
     I would like to know if your library charges fees for your 
services to enhance your revenue. If yes, do you mind sharing what 
services you charge and how much, your service agreement, and so on?
     Thank you in advance!

Responses:



We don't charge for our services.  We have no revenue, however I feel

that our presence enhances the hospital for our entire staff.



 



 

We charge fees for mediated searches - $100 per hour. 
Information can be found at: http://hsl.mcmaster.ca/research/mediated/index.html



 



 

My library does lit searches and
fills article requests for several smaller hospitals in the state.  We
charge $20 per lit search, $11 per article, and $15 if we have to pay for an
article.  I also fill article requests for a local medical research
company.  

 

We don't have contracts with anyone
and they contact us on an as-need basis.  I send an invoice at the end of
each month and make the payment date 15 days after the date of the invoice.
 I've never had a problem getting the money or with excessive requests.
 When I started doing this I did make sure to tell the point of contact
that my hospital does come first and that I might not always be able to fill
the request within 24 hours.  



 



 

We charge $19.95 (the same as our PPV charge) for
articles published in our two journals (CJON and ONF) that pre-date their
availability on the MetaPress platform and thus pre-date PPV. Does that make
sense? In other words, those who are not members of our association (ONS) can
pay $19.95/article via http://www.ons.org/Publications/CJON and http://www.ons.org/Publications/ONF
for all articles from 2002 to date, but when they need an article published
before 2002, they request it from us (the library) and we charge them for the
scanning/delivery, per our pricing chart at http://www.ons.org/Publications/Library/Fees
and request form at http://www.ons.org/Publications/Library/media/ons/docs/publications/requestform.doc



The revenue we generate is
minimal, though--only a few hundred dollars each year, usually. The PPV revenue
of the 2002-to date articles is much higher, but that is considered revenue for
our publishing department, not the library.

 



 



I only charge for two
things: (1) all interlibrary loans I fill for out-of-state libraries with whom
I do not have a reciprocal agreement, $15.00 EFTS only (I do not do invoices),
and (2) if a particular project incurs more than $100.00 in ILL fees, I will
charge back to the requestor the excess over that amount.  Hardly ever
happens, but the occasional researcher writing a book chapter or something has
run up a big enough bill.

 



No, I do not charge any fees.

 

One of the other local hospital libraries

tried to charger her folks for ILLs-

she had a severe drop in patrons.

We charge if an ILL or Research Request is for non-hospital business and also for ILLs to our LoansomeDoc customers. We charge $10/article + copyright fees if needed, $25 for a Search request. LDX customers are charged depending on if we have the item in house or not ($10 for inhouse, $20 if we have to request an ILL). 

 



I am
interested in this topic as well, although we have not had to charge yet. I
found SIRC of interest. http://www.sirc.ca/ and http://www.sirc.ca/litreview/index.cfm

 



 

We supply medical articles or books
to local law firms for a fee:

         
$5.00  -  for articles obtained free (online, regional partners,
etc.)

         
$15.00 - for articles from the rare library that charges us $5-$8/item

         
$25.00 - for articles from high-priced university libraries, or articles
requiring more work to track down.

   We have a gentleman's
agreement that they not ask us for materials to support a case AGAINST any
physician on our staff.  This hasn't been a problem since these larger
firms typically do support our physicians.

   We save the original
e-mail requests for materials and attach a copy to the very simple invoices
that we work up and send out once a request has been completed.  The
invoice includes each law firm's case number which protects their client's
privacy and also identifies the case for billing back charges to their clients.

   A few
physicians who are doing expert witness work have also been coached to
tell us when a request is for that rather than for general education or patient
care.  We then bill them for any articles at the same rate as the law
firms, and they apparently get reimbursed by the law firm or can deduct
charges as a business expense.  Once the docs realized the money wouldn't
be coming out of their pockets and that the funds generated would support the
library, they became a lot more willing to identify such charges to us.

    With so much
available on the Internet, we don't do as much of this business as we used to,
and we have never gotten into doing actual searches for a fee.  We only
generate $1200-$1500/year, but it goes directly into our book
fund.  Haven't marketed this since our time is limited. 

 

 We looked into this and found that several of our vendors did not allow lit searches for other groups.  Same with articles, copyright issues were a liability to our organization.

I've attached a sheet with a listing of our fees.  There are of course

some exceptions such as reciprocal library agreements for ILL.  If you

have any questions or need an explanation about a service/charge, feel

free to contact me.

(From Carole Chen: Please email me if you are interested in this list of fees.)



 

We charge for ILL ($11), use of copy machine (10
cents/pg) and indepth searches

in databases that we have to pay extra for. These are generally just to recover

costs and prevent abuse rather than to generate revenue.

 



 



Carole Chen, MLS, AHIP 

Associate Librarian 

Medical Library 

Hackensack University Medical Center 

30 Prospect Avenue 

Hackensack, NJ 07601 

201.996.2326 

201.996.2467 (Fax) 

[log in to unmask]








 		 	   		   		 	   		  

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