That was indeed the problem,  thanks Paul


On Jul 31, 2012, at 4:09 PM, Paul T Webb wrote:

> It could be that the Banner password and your netid password are out of sync.
> 
> If you access Banner from the portal, http://myuvm.uvm.edu, it will set your Banner password to your netid password.
> 
> Another thing to watch out for is a '@' in the password.  That will cause problems.
> 
> Paul
> 
> On 7/31/12 4:00 PM, Andrew Hendrickson wrote:
>> Hi-
>> 
>> I've had a report that a user cannot log into banner (username or password incorrect). I get the same error myself in both Firefox and IE9.
>> 
>> Is there a problem or are we doing it wrong?  The alias we're using is http://www.uvm.edu/banner
>> 
>> Or did I miss a memo somewhere?
>> 
>> Andrew Hendrickson
>> CAS IT Administrator
>> UVM, College of Arts&  Sciences
>> 438 College Street #402
>> Burlington, VT
>> 05405
>> 
>> 802-656-7971
>> 802-656-4529 (fax)
>> 
>> [log in to unmask]
>> 
>> To submit a request for service please use:
>> http://footprints.uvm.edu/ashelp.html
> 
> -- 
> Paul T. Webb
> Database Administrator
> University of Vermont
> 19 Roosevelt Highway, Suite 200
> Colchester, VT 05446
> (802)656-0249
> [log in to unmask]

Andrew Hendrickson
CAS IT Administrator
UVM, College of Arts & Sciences
438 College Street #402
Burlington, VT
05405

802-656-7971
802-656-4529 (fax)

[log in to unmask]

To submit a request for service please use:
http://footprints.uvm.edu/ashelp.html