I just went through the most bizarre tech support experience I have
ever had. I am setting up a server for someone. The server is brand
new, arrived last week, Hp DL 160 G6. Non-hot plug drives were shipped
and they are listed on the HP website as being supported in this
server. When I unpack everything, I can't find hardware to securely
mount the drives in the drive bays. I can put them in to begin
software configuration but if the server were tilted forward, they
would fall out.
After a couple of email exchanges with my sales agent, I am advised to
call tech support. I spent over an hour on the phone with support only
to discover that HP does not ship the mounting hardware for non-hot
plug drives nor do they even have it even though these drives are
"supported" and sold by HP.
I am told that i have to contact a 3rd party vendor if i want the
mounting hardware to permanently the drives in the server.
David Tisdell. Music Teacher
Browns River Middle School
20 River Road
Jericho, VT 05465
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