Hi Steve,

What was most bizarre about the whole thing was that sales didn't know
and it took the support person I talked to over an hour to figure it
out. I am fine if that is the way business is done as long as they are
clear and up front about it. Not being told up front meant a lot of
wasted time on my part.
I have been out of IT full time for 7 years and clearly HP is not what
it was when I left. I had the highest opinion of their servers. The IT
I do now is mainly teaching and helping a couple of small businesses
with upgrades they do in the summer.

Dave

On 7/27/12, Steve Ligett <[log in to unmask]> wrote:
> Hi - I did give up last year trying to configure/buy HP servers (DL385 G7).
> I just couldn't find component documentation from HP to let me build what I
> wanted to. I miss the olden days when you could get big fat reference
> manuals, schematics, etc. I'm sure it's all wonderful stuff if you buy and
> put it together as they want you to.
>
> I do buy HP desktops, laptops, and switches.
>
> steve
>
> On Fri, Jul 27, 2012 at 1:11 PM, Tisdell, Dave
> <[log in to unmask]>wrote:
>
>> Hi all,
>>
>> I just went through the most bizarre tech support experience I have
>> ever had. I am setting up a server for someone. The server is brand
>> new, arrived last week, Hp DL 160 G6. Non-hot plug drives were shipped
>> and they are listed on the HP website as being supported in this
>> server. When I unpack everything, I can't find hardware to securely
>> mount the drives in the drive bays. I can put them in to begin
>> software configuration but if the server were tilted forward, they
>> would fall out.
>> After a couple of email exchanges with my sales agent, I am advised to
>> call tech support. I spent over an hour on the phone with support only
>> to discover that HP does not ship the mounting hardware for non-hot
>> plug drives nor do they even have it even though these drives are
>> "supported" and sold by HP.
>> I am told that i have to contact a 3rd party vendor if i want the
>> mounting hardware to permanently the drives in the server.
>> How Bizarre!!!!!!!
>>
>> Dave
>>
>> --
>> David Tisdell. Music Teacher
>> Browns River Middle School
>> 20 River Road
>> Jericho, VT 05465
>> [log in to unmask] (e-mail)
>>
>> --
>>
>>
>> This e-mail may contain information protected under the Family
>> Educational
>> Rights and Privacy Act (FERPA). If this e-mail contains student
>> information
>> and you are not entitled to access such information under FERPA, please
>> notify the sender. Federal regulations require that you destroy this
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>>
>


-- 
David Tisdell. Music Teacher
Browns River Middle School
20 River Road
Jericho, VT 05465
[log in to unmask] (e-mail)

-- 


This e-mail may contain information protected under the Family Educational 
Rights and Privacy Act (FERPA). If this e-mail contains student information 
and you are not entitled to access such information under FERPA, please 
notify the sender. Federal regulations require that you destroy this e-mail 
without reviewing it and you may not forward it to anyone.