We have been live with Medstreaming for about two months. We have the PACS and Reporting packages. I also put in a lot of customization hours prior to our "go live" date. If I hadn't done that, I can easily see hating Medstreaming, as it is a system that is designed to be customized. Right now, we are having growing pains, primarily in the way our reports look, but we're getting that hammered out. It's meeting our needs just as it was designed to do. It's not perfect, but I'm not sure there is a perfect vascular system. All in all, I'm happy with it. Switching to any new system is going to be uncomfortable. For me, I recognize that the more I put in, as far as customization is concerned, the better end product I'll receive. If there is a problem with the system, I take the time to figure out what it is. A macro that I messed up? Something on Medstreaming's end? Something wrong with our own server or network? Years ago, another program that we used crashed frequently. But it wasn't an issue with that program. It was because we were on a server that should have been on hospice. Once the PTB got around to approving a new server and IT got around to ordering and installing it, everything was better. Change uncovers other weaknesses. Might be in equipment, might be in personnel, might be both. No matter what system you get, whether you chose it or it is being chosen for you, make it work for you.
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