Just to be clear, Andrew is referring to the driver updates offered by
Microsoft's consumer-facing update servers. ETS does not, as a general
rule, push driver updates through our supported update management
service (System Center Configuration Manager).
It is curious that this particular driver is creating so much grief for
you, though. MS does write any of the drivers published though Windows
Update. All of the drivers are vendor-developed, with the vendor paying
the expense for MS-certification and publishing of the update. WHQL
certification is costly, and most vendors won't pay for it if they don't
think it important. Still, mistakes happen.
-J. Greg Mackinnon | ETS Systems Architecture and Administration | x68251
On 9/15/2014 11:20 AM, Andrew Hendrickson wrote:
> Greetings all-
> Don’t install any of the optional printer driver updates offered by Microsoft’s Windows Update.
> This is really only something that a zealous updater would get into, but just fair warning that many of our users have Kyocera Taskalfa printer drivers installed, and thus Windows Update will offer an optional update for those drivers.
> Installing that update will pretty much kill the entire print service on the computer until the drivers are removed.
> Symptoms include Microsoft Office apps refusing to shut down, crashing when attempting to save or print, printing errors from all applications, etc etc
> To remove the drivers, you’ll need to run the setup program included with Kyocera’s real drivers, uninstall everything, restart and then reinstall via whatever means originally used (AD Print Queue or Standard TCP/IP).
> I’ve seen similar if slightly less severe behavior with an HP printer specific optional update also offered by Windows Update.
> Andrew Hendrickson
> CAS IT Administrator
> UVM, College of Arts & Sciences
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