We purchased some ASUS notebooks for our teachers last year and they are a little on the flimsy side. We have had to send back 3 of them for broken VGA ports, a couple for video issues and a couple with OS problems, One of them came back with the port fixed but it wouldn't even turn on. We had to send it out again and they replaced the motherboard a second time and the hard drive. So my guess is they don't run burn tests like Lenovo does. I haven't had too much difficulty getting a response from them for service when using the website online RMA. Do not call them, their reps are extremely difficult to understand and the background noise in the call center is awful. If you need to speak to a tech, use the on line chat. They have been very friendly and responsive but we aren't likely purchase these laptops again.
From: School Information Technology Discussion [mailto:[log in to unmask]] On Behalf Of Richard Ballard
Sent: Thursday, March 17, 2016 10:44 AM
To: [log in to unmask]
Subject: ASUS Technical Support
We are considering an ASUS chromebook (Flip) for our 1:1 program next year and I was interested in hearing what experiences other schools have had with ASUS in general. Particularly their technical support but also how well they have held up etc.
Technology Integration Specialist