I know I've seen requests for helpdesk recommendations on here before, so I'm sharing this for those of you who are looking for a great solution. The SVSU uses Mojo Helpdesk to handle our staff's support tickets for IT and Maintenance. It's a great system with lots of features that allow you to receive tech requests seamlessly in order to address and resolve issues quickly for your end-users.
Full disclosure: Mojo Helpdesk is in the process of focusing more on educational institutions, so they are running a promo that gives us some $$ perks and you a free trial and 2 free months (which, if you do the math, is 25% off on your first year). That said, I would not share this if I didn't believe in the product.
Use the unique link below to sign up for a free 30-day trial and test it out. If you end up subscribing to a paid plan, you will get 2 months free.
I hope you will find this tool as useful as our school does.
Frank Barnes ~ SVSU Director of Educational Technology