I did experience that while setting up the VDI pool. Uninstalling Acrobat and reinstalling fixed it for me.

-JLT

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Jonathan L. Trigaux
Systems Architecture & Administration
Enterprise Technology Services
University of Vermont
Burlington, VT 05405
 

On 3/20/20, 13:36, "Technology Discussion at UVM on behalf of Montanaro, Jake" <[log in to unmask] on behalf of [log in to unmask]> wrote:

    After installing Acrobat using the instructions, I am getting "free trial" messages and prompts to activate or purchase.  This does not appear to be an issue with Photoshop.  The Creative Cloud app indicates that I do have an educational license.  Anybody experience the same thing?
    
    Thanks,
    Jake
    
    
    Jake Montanaro | He/Him/His
    Technical Support Specialist
    UVM Larner College of Medicine
    89 Beaumont Ave | Given C110 | Burlington, VT 05405
    [log in to unmask] | (802)656-5004
    
    
    
    -----Original Message-----
    From: Technology Discussion at UVM [mailto:[log in to unmask]] On Behalf Of Jonathan Trigaux
    Sent: Thursday, March 19, 2020 12:51 PM
    To: [log in to unmask]
    Subject: Re: Adobe Creative Cloud software access during COVID-19 closure
    
    As of this morning, Adobe has approved UVM's extended licensing for Creative Cloud. Instructions for access and installation on personal devices can be found here:
    
    https://www.uvm.edu/it/kb/article/adobe-creative-cloud-remote-access/
    
    If people would find it useful, I can also look into providing these applications via VDI remote desktops. Let me know if that would be of interest to you or your constituents.
    
    -JLT
    
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    Jonathan L. Trigaux
    Systems Architecture & Administration
    Enterprise Technology Services
    University of Vermont
    Burlington, VT 05405
     
    
    On 3/13/20, 09:13, "Technology Discussion at UVM on behalf of Jonathan Trigaux" <[log in to unmask] on behalf of [log in to unmask]> wrote:
    
        If you use (or know of someone not on this list who uses) a campus computer lab with Adobe Creative Cloud software (Photoshop, Illustrator, Premiere Pro, etc.) for teaching, and are wondering how course instruction will remain possible continue during this remote instruction period, I have some news. Adobe has offered to extend User-based licensing to education institutions that make use of Device-based licenses (such as you would find in a computer lab) that would allow for the installation of Creative Cloud software on personal devices. Students and Faculty would use our existing Federated ID tenant to sign in with their UVM email address, same as they would in the computer lab. This extended license is being made available until May 31, 2020.
        
        We are currently waiting for Adobe to approve UVM for these extended licenses. Once that has occurred, I will follow up with more information, including how to access the software. If you have any questions, let me know directly, and if you know someone not subscribed to IT-DISCUSS that would benefit from this information, please forward.
        
        -JLT
        
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        Jonathan L. Trigaux
        Systems Architecture & Administration
        Enterprise Technology Services
        University of Vermont
        Burlington, VT 05405