Hi Debbie,
        What a good question to ask!  Did you hear the panel discussion
on serving customers (something like that) at MLA, where a nurse talked
about the intimidating effect libraries have on nurses?  I think there is
a lot of validity to what she said.  My observation at Cottage is that
most of the library service to nurses is to the clinical managers,
students, or those I work with on committees, etc.. and can send needed
information to, unsolicited.  I think personal contact (as opposed to
computer technology) is what they appreciate most.  I'm sure that
there are other issues we're not addressing.  I look forward to the
observations of our colleagues.
        Carol Attar
        [log in to unmask]
 
On Tue, 12 Jul 1994, Debbie Adams wrote:
 
> Our library maintains contact with nurse managers, clinical nurse specialists,
> and nurse educators in our hospital.  But we worry that the clinical nurses
> caring for the patients daily do not use the library and its services enough.
> Of course, they know to come here if they are going to school but they
> don't as often make contact when they are working on the units.  We were
> wondering if any other hospital libraries offer services in other ways to
> these nurses.  They are told in numerous ways that they can access us by
> phone, fax, or interdepartment mail.  But we know they are very busy and
> won't necessarily take the time to do this.  Any thoughts would be appreciated.
> I will summarize to the list.  Thanks for the feedback.
>
> SINCERELY,        *******************************************************
> DEBORAH L. ADAMS                     VOICE:  (810) 471-8516
> DIRECTOR, LIBRARY AND MEDIA CENTER   FAX:    (810) 471-8505
> BOTSFORD GENERAL HOSPITAL            E-MAIL: [log in to unmask]
> 28050 GRAND RIVER
> FARMINGTON HILLS, MI  48336-5933
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>