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MEDLIB-L  February 1996, Week 1

MEDLIB-L February 1996, Week 1

Subject:

Re: RUSHes not picked up -Reply -Reply

From:

Tom Flemming <[log in to unmask]>

Reply-To:

Medical Libraries Discussion List <[log in to unmask]>

Date:

Tue, 6 Feb 1996 20:12:54 -0500

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (86 lines)

On Tue, 6 Feb 1996, Joy Kennedy / Julie Stielstra wrote:
 
[stuff deleted]
 
> OK. I'll stick my neck out here.  We do politely say that we always prefer
> faxing in response to our interlibrary loan requests.  I regard faxing as a
> normal mode of article transmission, and with an average patient length of
> stay of under 5 days, regular mail just won't do the job.  If we have a rush
> situation, we will say so in big letters: Patient Care - Need by 3 PM, or
> some such.  If you have to send the article anyway, isn't it quicker, easier
> (and it's been shown to be cheaper) to just stick it in the fax machine and
> be done with it?!  These days, I don't think Fax = Rush anymore ...
 
[stuff deleted]
 
It may be true that in a network exclusively composed of clinical
libraries which do great volumes lending/borrowing for patient care, fax and
RUSH are no longer the same thing.  That is not the case, however, in larger
libraries where the academic and the clinical networks crossover or come
together.  We are an academic library in a clinical setting; our patrons
certainly don't need everything RUSH, couldn't afford RUSH service on
everything, and are not all involved in clinical care all the time
(many are students or research staff and can plan ahead for their
literature needs).  As a document supplier, we use Ariel for delivery to our
academic library clients, because they have access to electronic delivery
and because CISTI, our largest single supplier of documentation, also delivers
documents to us almost exclusively by Ariel (which is MUCH less
expensive than fax delivery, by the way).  It is a very different matter
for most of our clinical lending/borrowing partners.  Few of them have
yet made the investment in the new technology and can neither send nor
receive copies electronically.  We send them documents by postal
delivery or by courier; if they request RUSH service, they get it by fax
and pay extra.
 
When we need something urgently for our own patrons, we request fax by fax
(i.e., we send the request by fax to the lending library and ask that
the material be RUSH faxed to us) or use the dedicated line of a
commercial document supplier.  With a fax connection, you know that the
request has been received and you know that the copy you are sending has
been received.  You don't have the same assurance of rapid delivery with
e-mail (for requests) or Ariel (for delivery of copies) because
electronic delivery depends on so many intervening computers (the
Internet), and on the time of day the receiving library reads its mail
or picks up its requests.  You can rush to send something by Ariel which
goes nowhere if computers between you and the destination of the
document are down or are not cooperating.  The quality of Ariel copies
is vastly better than fax, but fax can still be read and guarantees
delivery when you want it.
 
With fax transmission, you know that the document has been delivered
when the transmission occurs.  CISTI and NLM both continue to treat fax
as RUSH service and both charge extra for it.  Fax takes extra work, for
us at least, since we have to copy first and then fax the copy; we would
not do that much work for regular requests (we scan directly from the
original for Ariel delivery).
 
The point is that there are a great many different types of libraries and
librarians participating in a discussion on a list like this and we
benefit by hearing what others consider to be normal and what they think
is odd.  It may well be the case that fax is not RUSH in some quarters,
but since it is in others, it is best to make your delivery requirements
or expectations known up front when placing requests with services that
are unfamiliar to you.  We don't all make the same assumptions about
handling requests.  It is our practice, for instance, to fax copy back
when we receive a request by fax and we charge extra for that service.
Frequent requestors who use the fax in preference to the postal service
know now that if they don't want to pay for RUSH service from us, they must
indicate in their fax that they prefer delivery by postal service (or
courier, or Ariel, or whatever).
 
We may all be health sciences libraries, but we are not homogeneous as a
result.  We don't all do things the same way; what's RUSH service for us
may not be for you!  Be sure to say clearly what kind of service you
require when you place a request.
.....................................................................
Tom Flemming                    Internet: [log in to unmask]
Health Sciences Library         Ariel: 130.113.181.186
McMaster University             Voice: (905) 525-9140  x22321
1200 Main Street West           Fax:   (905) 528-3733
Hamilton, ON   L8N 3Z5
 
 
        Visit the _Health Care Information Resources_ page
        URL    http://www-hsl.mcmaster.ca/tomflem/top.html
.......................................................................

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November 2003, Week 1
October 2003, Week 5
October 2003, Week 4
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April 2003, Week 5
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April 2003, Week 1
March 2003, Week 5
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March 2003, Week 1
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February 2003, Week 1
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January 2003, Week 2
January 2003, Week 1
December 2002, Week 5
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December 2002, Week 3
December 2002, Week 2
December 2002, Week 1
November 2002, Week 5
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November 2002, Week 1
October 2002, Week 5
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October 2002, Week 3
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September 2002, Week 5
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August 2002, Week 5
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July 2002, Week 1
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April 2001, Week 1
March 2001, Week 5
March 2001, Week 4
March 2001, Week 3
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March 2001, Week 1
February 2001, Week 4
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February 2001, Week 1
January 2001, Week 5
January 2001, Week 4
January 2001, Week 3
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January 2001, Week 1
December 2000, Week 5
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December 2000, Week 3
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December 2000, Week 1
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November 2000, Week 1
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February 2000, Week 3
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February 2000, Week 1
January 2000, Week 5
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January 2000, Week 1
December 1999, Week 5
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December 1999, Week 3
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December 1999, Week 1
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November 1999, Week 1
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October 1999, Week 3
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December 1998, Week 5
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December 1998, Week 3
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December 1998, Week 1
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April 1998, Week 1
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March 1998, Week 3
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March 1998, Week 1
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February 1998, Week 1
January 1998, Week 5
January 1998, Week 4
January 1998, Week 3
January 1998, Week 2
January 1998, Week 1
December 1997, Week 5
December 1997, Week 4
December 1997, Week 3
December 1997, Week 2
December 1997, Week 1
November 1997, Week 5
November 1997, Week 4
November 1997, Week 3
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November 1997, Week 1
October 1997, Week 5
October 1997, Week 4
October 1997, Week 3
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October 1997, Week 1
September 1997, Week 5
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February 1997, Week 1
January 1997, Week 5
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December 1995, Week 5
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April 1995, Week 1
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