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MEDLIB-L  April 1996, Week 4

MEDLIB-L April 1996, Week 4

Subject:

Fee-Based Outreach Services Survey Summary

From:

JOANNE MUELLENBACH <[log in to unmask]>

Reply-To:

Medical Libraries Discussion List <[log in to unmask]>

Date:

Fri, 26 Apr 1996 08:59:29 MST-0700

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (181 lines)

                 Fee-Based Outreach Services Survey
 
 
Earlier this year I put out a question to the list regarding fee-
based library services.  I asked the following questions:
 
    1.  What are other academic/health sciences/research institutions
        charging for fee-based, outreach services, such as networked
        access to our network of Ovid databases?
    2.  Does your fee include search training?  Technical Support?
        Borrowing privileges?  Other library privileges?
    3.  If your institution is offering, but NOT charging non-
        affiliated individuals for database access, how is this
        access supported?  Grants?  Other special funds?
 
Here is a summary of my responses:
 
1. An academic health sciences library in the South charges $350 per
year for access to MEDLINE, CINAHL and HEALTH.  They heavily promote
this service.  They provide information on Grateful Med as well.
Often, Grateful Med will suit the user's purpose if they only want
to search about once a week or less.  Training classes are not
offered.  However, handouts from the classes taught in the Library
are sent to clients, and technical support is provided via telephone.
All health professionals in the state have library privileges at
this Resource Library.
 
2.  An academic health sciences library in the West has a network
version of OVID's MEDLINE, CINAHL, PsycINFO, IPA and HEALTH, and it
is available to all HSC students, faculty and staff.  This OVID
network is also available to approximately 300 preceptors who work
with HSC students from locations throughout the state.  The
Preceptorship Office on campus pays for a 1-800 modem line which
these volunteer preceptors may use.  There is also an Outreach
Membership package which offers non-affiliated health professionals
discounted rates on document delivery/interlibrary loan, mediated
searches, and a library card.  Right now, Grateful Med  is
recommended and supported for this group, but there is some demand
for access to the OVID system.  Adding  OVID access may one day
become an option in their outreach package, especially as Internet
access expands and makes the 1-800 number less of a factor.  They
have so far declined to do this, however.
 
3.  Another academic health sciences library in the South offers fee-
based services to health professionals throughout most of the state.
Their primary focus is access to their CD-ROM, Silver Platter version
of MEDLINE.  An annual individual membership fee of $200 includes:
a) an access code entitling users to 25 hours per year on their
computer network;  b) ten document deliveries;  c)  two librarian-
mediated MEDLINE searches;  d)  reference service;  e)  access to
MEDLINE, 1966 to the present;  f)  access to their online catalog;
g) borrowing privileges.  An institutional membership is $400.  There
is an additional $50 fee if individuals from a member institution
wish to join.   In the past, database training was included in the
fee, but they are now considering adding an extra fee for training.
Technical support is  provided by the Systems and Reference
librarians--the same as for any other user.   This can become very
cumbersome for Systems in helping people with hardware and software
problems.  They do verbally indicate that their clients are
responsible for accessing them, yet they still end up needing a lot of
help.  In summary, this institution takes the approach of offering
clients the opportunity to become affiliated with the Library and
then to be treated the same as their affiliated users.
 
4.  An academic health sciences institution in the South  has an OVID
network of six databases which are available to all faculty, staff
and students, as well as to individual health professionals who have
received services through their Library in the past (this is a small
number, presently, but requests for access to their six OVID
databases is growing steadily.  Much of the difficulties in providing
OVID access have to do with restrictions in the OVID licensing
agreements!
 
5.  A health sciences library in the Northwest provides OVID access
to MEDLINE, Current Contents, and several other NLM databases via the
OVID fixed fee Internet connection for 20 concurrent searchers.
Presently, the Library has funded OVID access for their patrons but
they are considering other options such as charging back individual
departments and  charging back to grants that support specific
research.  Right now, this institution is exploring other options for
funding, feeling pressured by the conflicts between  fiscal
constraints and the need to present scientific information on the
network.
 
6.  A hospital library in Colorado has an Outreach Program whereby
they charge a fee for specific services, but they are presently
planning to offer a subscription fee based on the size of the
institution.  So far, this plan has not been well-accepted.  With
regard to training, they provide demonstrations of PaperChase in the
Library and distribute the PaperChase User Manual.  Some of the users
are computer-literate enough to forge ahead, while others are not
comfortable with so little training and wind up not renewing their
subscriptions the following year.  They are interested in offering
more detailed classes, but so far have been unable to do so.
 
7.  A public library in the Mid-West offers fee-based services,
charging $10 per half-hour plus $2 per page for faxing.
 
8.  An academic health sciences library in the West sent their
brochure which includes the services available for a fee.  These
include:  a) librarian-mediated database searching of MEDLINE,
HEALTH, CINAHL, IPA and MICROMEDEX for $30 minimum;  b)  document
delivery at $15 ( inhouse) or $25 (interlibrary loan);  c) table of
contents service ($1.00 per table);  d)  special database training or
consultation services.  This Library has mounted its SilverPlatter
databases on a platform and may begin providing direct access to
outside individuals or organizations.  The issue of training will
have to be considered, especially since there is no "Outreach
Librarian" on staff.  Fees are still undecided.
 
9.  A Consumer Health Information Library in India is offering fee-
based services to the public, including Internet acess from the
Library.  They are at the beginning stages of developing these
services and are interested in any brochures and handouts from others.
 
10.  A medical center library out West charges hospital-affiliated
medical staff $200/year for more or less unlimited library services.
Non-affiliated individuals are charged $250/year for dial-up access
to their CD-ROM databases and bulletin board services, including up
to twelve mediated searches and up to sixty document delivery
requests.  If individuals reach the minimum, there is an additional
charge of $25 per search and $10 per document delivery.  Library
materials may be borrowed by anyone with a public library card via
the county public library system.  These are mostly patient and
consumer health materials.  Otherwise, they only circulate their
collection to those who pay the annual fee.  They provide telephone
support and database training support through the e-mail function of
the bulletin board service.  They will be migrating to a web server
in 1996 and will then provide these services via an Internet
connection.  They also provide a fee for service for one time search
or Loansome Doc requests at $35 per search and $10 per article.
There are no borrowing or dial-in privileges without an annual member
fee.  In the very near future, they will have interactive video
capability which will most likely be used for database training
purposes.
 
11.  An academic health sciences library in the Southwest uses the
OVID system, and sells annual subscriptions to individuals residing
in the state.    They charge $100 per year for this service.  They
provide limited support to subscribers regarding access, software
troubleshooting, and the like.   Off-site training is generally not
offered since the subscriptions are sold to individuals.  Monthly
classes are offered in the Library for OVID training and subscribers
may attend these classes.  There is no 800 number for users to dial-
in to OVID, so very few subscribers are outside of the local area
limits.  Now that more users have Internet access, they expect to
increase the number of subscribers outside of the metro area.  They
also sell an "added institutional" license to use their OVID system.
OVID has set rates for this type of license.  They charge the
institution  OVID rate, plus $2,000.  They pass on OVID's rate to
OVID, and keep the $2,000 as a database management fee.  So far,
there are three institutions that have contracted with them to be an
added institution on their OVID license.
 
12.  A hospital library in Australia charges $100 per annum for a
personal subscription and $200 per annum for an institutional
subscription to the Library.  This includes loans of library
materials,  telephone support by both the Library and the Pharmacy,
new titles, SDIs and drug bulletins produced by the Library and
Pharmacy bi-monthly, and five literature searches done by the
Librarian.  Subscribers may also do unlimited searching on their own.
 Any additional librarian's searches are charged at $20 per mediated
search, which includes photocopying of up to five articles free.
 
If anyone needs more specific information, or would like to contact
particular institutions, please contact me personally at the address
following.  Thanks to everyone who took the time to respond!
 
Joanne Muellenbach, MLS, AHIP
Outreach Coordinator
Denison Memorial Library, Box A003
University of Colorado Health Sciences Center
4200 East Ninth Avenue
Denver, Colorado  80262-0003
(303) 270-4299 - telephone
(303) 270-6255 - fax
[log in to unmask]
********************************************************
 
Joanne M. Muellenbach            (303)

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August 2006, Week 4
August 2006, Week 3
August 2006, Week 2
August 2006, Week 1
July 2006, Week 5
July 2006, Week 4
July 2006, Week 3
July 2006, Week 2
July 2006, Week 1
June 2006, Week 5
June 2006, Week 4
June 2006, Week 3
June 2006, Week 2
June 2006, Week 1
May 2006, Week 5
May 2006, Week 4
May 2006, Week 3
May 2006, Week 2
May 2006, Week 1
April 2006, Week 4
April 2006, Week 3
April 2006, Week 2
April 2006, Week 1
March 2006, Week 5
March 2006, Week 4
March 2006, Week 3
March 2006, Week 2
March 2006, Week 1
February 2006, Week 4
February 2006, Week 3
February 2006, Week 2
February 2006, Week 1
January 2006, Week 5
January 2006, Week 4
January 2006, Week 3
January 2006, Week 2
January 2006, Week 1
December 2005, Week 5
December 2005, Week 4
December 2005, Week 3
December 2005, Week 2
December 2005, Week 1
November 2005, Week 5
November 2005, Week 4
November 2005, Week 3
November 2005, Week 2
November 2005, Week 1
October 2005, Week 5
October 2005, Week 4
October 2005, Week 3
October 2005, Week 2
October 2005, Week 1
September 2005, Week 5
September 2005, Week 4
September 2005, Week 3
September 2005, Week 2
September 2005, Week 1
August 2005, Week 5
August 2005, Week 4
August 2005, Week 3
August 2005, Week 2
August 2005, Week 1
July 2005, Week 5
July 2005, Week 4
July 2005, Week 3
July 2005, Week 2
July 2005, Week 1
June 2005, Week 5
June 2005, Week 4
June 2005, Week 3
June 2005, Week 2
June 2005, Week 1
May 2005, Week 5
May 2005, Week 4
May 2005, Week 3
May 2005, Week 2
May 2005, Week 1
April 2005, Week 5
April 2005, Week 4
April 2005, Week 3
April 2005, Week 2
April 2005, Week 1
March 2005, Week 5
March 2005, Week 4
March 2005, Week 3
March 2005, Week 2
March 2005, Week 1
February 2005, Week 4
February 2005, Week 3
February 2005, Week 2
February 2005, Week 1
January 2005, Week 5
January 2005, Week 4
January 2005, Week 3
January 2005, Week 2
January 2005, Week 1
December 2004, Week 5
December 2004, Week 4
December 2004, Week 3
December 2004, Week 2
December 2004, Week 1
November 2004, Week 5
November 2004, Week 4
November 2004, Week 3
November 2004, Week 2
November 2004, Week 1
October 2004, Week 5
October 2004, Week 4
October 2004, Week 3
October 2004, Week 2
October 2004, Week 1
September 2004, Week 5
September 2004, Week 4
September 2004, Week 3
September 2004, Week 2
September 2004, Week 1
August 2004, Week 5
August 2004, Week 4
August 2004, Week 3
August 2004, Week 2
August 2004, Week 1
July 2004, Week 5
July 2004, Week 4
July 2004, Week 3
July 2004, Week 2
July 2004, Week 1
June 2004, Week 5
June 2004, Week 4
June 2004, Week 3
June 2004, Week 2
June 2004, Week 1
May 2004, Week 4
May 2004, Week 3
May 2004, Week 2
May 2004, Week 1
April 2004, Week 5
April 2004, Week 4
April 2004, Week 3
April 2004, Week 2
April 2004, Week 1
March 2004, Week 5
March 2004, Week 4
March 2004, Week 3
March 2004, Week 2
March 2004, Week 1
February 2004, Week 5
February 2004, Week 4
February 2004, Week 3
February 2004, Week 2
February 2004, Week 1
January 2004, Week 5
January 2004, Week 4
January 2004, Week 3
January 2004, Week 2
January 2004, Week 1
December 2003, Week 5
December 2003, Week 4
December 2003, Week 3
December 2003, Week 2
December 2003, Week 1
November 2003, Week 5
November 2003, Week 4
November 2003, Week 3
November 2003, Week 2
November 2003, Week 1
October 2003, Week 5
October 2003, Week 4
October 2003, Week 3
October 2003, Week 2
October 2003, Week 1
September 2003, Week 5
September 2003, Week 4
September 2003, Week 3
September 2003, Week 2
September 2003, Week 1
August 2003, Week 5
August 2003, Week 4
August 2003, Week 3
August 2003, Week 2
August 2003, Week 1
July 2003, Week 5
July 2003, Week 4
July 2003, Week 3
July 2003, Week 2
July 2003, Week 1
June 2003, Week 5
June 2003, Week 4
June 2003, Week 3
June 2003, Week 2
June 2003, Week 1
May 2003, Week 5
May 2003, Week 4
May 2003, Week 3
May 2003, Week 2
May 2003, Week 1
April 2003, Week 5
April 2003, Week 4
April 2003, Week 3
April 2003, Week 2
April 2003, Week 1
March 2003, Week 5
March 2003, Week 4
March 2003, Week 3
March 2003, Week 2
March 2003, Week 1
February 2003, Week 4
February 2003, Week 3
February 2003, Week 2
February 2003, Week 1
January 2003, Week 5
January 2003, Week 4
January 2003, Week 3
January 2003, Week 2
January 2003, Week 1
December 2002, Week 5
December 2002, Week 4
December 2002, Week 3
December 2002, Week 2
December 2002, Week 1
November 2002, Week 5
November 2002, Week 4
November 2002, Week 3
November 2002, Week 2
November 2002, Week 1
October 2002, Week 5
October 2002, Week 4
October 2002, Week 3
October 2002, Week 2
October 2002, Week 1
September 2002, Week 5
September 2002, Week 4
September 2002, Week 3
September 2002, Week 2
September 2002, Week 1
August 2002, Week 5
August 2002, Week 4
August 2002, Week 3
August 2002, Week 2
August 2002, Week 1
July 2002, Week 5
July 2002, Week 4
July 2002, Week 3
July 2002, Week 2
July 2002, Week 1
June 2002, Week 5
June 2002, Week 4
June 2002, Week 3
June 2002, Week 2
June 2002, Week 1
May 2002, Week 5
May 2002, Week 4
May 2002, Week 3
May 2002, Week 2
May 2002, Week 1
April 2002, Week 5
April 2002, Week 4
April 2002, Week 3
April 2002, Week 2
April 2002, Week 1
March 2002, Week 5
March 2002, Week 4
March 2002, Week 3
March 2002, Week 2
March 2002, Week 1
February 2002, Week 4
February 2002, Week 3
February 2002, Week 2
February 2002, Week 1
January 2002, Week 5
January 2002, Week 4
January 2002, Week 3
January 2002, Week 2
January 2002, Week 1
December 2001, Week 5
December 2001, Week 4
December 2001, Week 3
December 2001, Week 2
December 2001, Week 1
November 2001, Week 5
November 2001, Week 4
November 2001, Week 3
November 2001, Week 2
November 2001, Week 1
October 2001, Week 5
October 2001, Week 4
October 2001, Week 3
October 2001, Week 2
October 2001, Week 1
September 2001, Week 5
September 2001, Week 4
September 2001, Week 3
September 2001, Week 2
September 2001, Week 1
August 2001, Week 5
August 2001, Week 4
August 2001, Week 3
August 2001, Week 2
August 2001, Week 1
July 2001, Week 5
July 2001, Week 4
July 2001, Week 3
July 2001, Week 2
July 2001, Week 1
June 2001, Week 5
June 2001, Week 4
June 2001, Week 3
June 2001, Week 2
June 2001, Week 1
May 2001, Week 5
May 2001, Week 4
May 2001, Week 3
May 2001, Week 2
May 2001, Week 1
April 2001, Week 5
April 2001, Week 4
April 2001, Week 3
April 2001, Week 2
April 2001, Week 1
March 2001, Week 5
March 2001, Week 4
March 2001, Week 3
March 2001, Week 2
March 2001, Week 1
February 2001, Week 4
February 2001, Week 3
February 2001, Week 2
February 2001, Week 1
January 2001, Week 5
January 2001, Week 4
January 2001, Week 3
January 2001, Week 2
January 2001, Week 1
December 2000, Week 5
December 2000, Week 4
December 2000, Week 3
December 2000, Week 2
December 2000, Week 1
November 2000, Week 5
November 2000, Week 4
November 2000, Week 3
November 2000, Week 2
November 2000, Week 1
October 2000, Week 5
October 2000, Week 4
October 2000, Week 3
October 2000, Week 2
October 2000, Week 1
September 2000, Week 5
September 2000, Week 4
September 2000, Week 3
September 2000, Week 2
September 2000, Week 1
August 2000, Week 5
August 2000, Week 4
August 2000, Week 3
August 2000, Week 2
August 2000, Week 1
July 2000, Week 5
July 2000, Week 4
July 2000, Week 3
July 2000, Week 2
July 2000, Week 1
June 2000, Week 5
June 2000, Week 4
June 2000, Week 3
June 2000, Week 2
June 2000, Week 1
May 2000, Week 5
May 2000, Week 4
May 2000, Week 3
May 2000, Week 2
May 2000, Week 1
April 2000, Week 5
April 2000, Week 4
April 2000, Week 3
April 2000, Week 2
April 2000, Week 1
March 2000, Week 5
March 2000, Week 4
March 2000, Week 3
March 2000, Week 2
March 2000, Week 1
February 2000, Week 5
February 2000, Week 4
February 2000, Week 3
February 2000, Week 2
February 2000, Week 1
January 2000, Week 5
January 2000, Week 4
January 2000, Week 3
January 2000, Week 2
January 2000, Week 1
December 1999, Week 5
December 1999, Week 4
December 1999, Week 3
December 1999, Week 2
December 1999, Week 1
November 1999, Week 5
November 1999, Week 4
November 1999, Week 3
November 1999, Week 2
November 1999, Week 1
October 1999, Week 5
October 1999, Week 4
October 1999, Week 3
October 1999, Week 2
October 1999, Week 1
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September 1999, Week 4
September 1999, Week 3
September 1999, Week 2
September 1999, Week 1
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June 1999, Week 4
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June 1999, Week 2
June 1999, Week 1
May 1999, Week 5
May 1999, Week 4
May 1999, Week 3
May 1999, Week 2
May 1999, Week 1
April 1999, Week 5
April 1999, Week 4
April 1999, Week 3
April 1999, Week 2
April 1999, Week 1
March 1999, Week 5
March 1999, Week 4
March 1999, Week 3
March 1999, Week 2
March 1999, Week 1
February 1999, Week 4
February 1999, Week 3
February 1999, Week 2
February 1999, Week 1
January 1999, Week 5
January 1999, Week 4
January 1999, Week 3
January 1999, Week 2
January 1999, Week 1
December 1998, Week 5
December 1998, Week 4
December 1998, Week 3
December 1998, Week 2
December 1998, Week 1
November 1998, Week 5
November 1998, Week 4
November 1998, Week 3
November 1998, Week 2
November 1998, Week 1
October 1998, Week 5
October 1998, Week 4
October 1998, Week 3
October 1998, Week 2
October 1998, Week 1
September 1998, Week 5
September 1998, Week 4
September 1998, Week 3
September 1998, Week 2
September 1998, Week 1
August 1998, Week 5
August 1998, Week 4
August 1998, Week 3
August 1998, Week 2
August 1998, Week 1
July 1998, Week 5
July 1998, Week 4
July 1998, Week 3
July 1998, Week 2
July 1998, Week 1
June 1998, Week 5
June 1998, Week 4
June 1998, Week 3
June 1998, Week 2
June 1998, Week 1
May 1998, Week 5
May 1998, Week 4
May 1998, Week 3
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May 1998, Week 1
April 1998, Week 5
April 1998, Week 4
April 1998, Week 3
April 1998, Week 2
April 1998, Week 1
March 1998, Week 5
March 1998, Week 4
March 1998, Week 3
March 1998, Week 2
March 1998, Week 1
February 1998, Week 4
February 1998, Week 3
February 1998, Week 2
February 1998, Week 1
January 1998, Week 5
January 1998, Week 4
January 1998, Week 3
January 1998, Week 2
January 1998, Week 1
December 1997, Week 5
December 1997, Week 4
December 1997, Week 3
December 1997, Week 2
December 1997, Week 1
November 1997, Week 5
November 1997, Week 4
November 1997, Week 3
November 1997, Week 2
November 1997, Week 1
October 1997, Week 5
October 1997, Week 4
October 1997, Week 3
October 1997, Week 2
October 1997, Week 1
September 1997, Week 5
September 1997, Week 4
September 1997, Week 3
September 1997, Week 2
September 1997, Week 1
August 1997, Week 5
August 1997, Week 4
August 1997, Week 3
August 1997, Week 2
August 1997, Week 1
July 1997, Week 5
July 1997, Week 4
July 1997, Week 3
July 1997, Week 2
July 1997, Week 1
June 1997, Week 5
June 1997, Week 4
June 1997, Week 3
June 1997, Week 2
June 1997, Week 1
May 1997, Week 5
May 1997, Week 4
May 1997, Week 3
May 1997, Week 2
May 1997, Week 1
April 1997, Week 5
April 1997, Week 4
April 1997, Week 3
April 1997, Week 2
April 1997, Week 1
March 1997, Week 5
March 1997, Week 4
March 1997, Week 3
March 1997, Week 2
March 1997, Week 1
February 1997, Week 4
February 1997, Week 3
February 1997, Week 2
February 1997, Week 1
January 1997, Week 5
January 1997, Week 4
January 1997, Week 3
January 1997, Week 2
January 1997, Week 1
December 1996, Week 5
December 1996, Week 4
December 1996, Week 3
December 1996, Week 2
December 1996, Week 1
November 1996, Week 5
November 1996, Week 4
November 1996, Week 3
November 1996, Week 2
November 1996, Week 1
October 1996, Week 5
October 1996, Week 4
October 1996, Week 3
October 1996, Week 2
October 1996, Week 1
September 1996, Week 5
September 1996, Week 4
September 1996, Week 3
September 1996, Week 2
September 1996, Week 1
August 1996, Week 5
August 1996, Week 4
August 1996, Week 3
August 1996, Week 2
August 1996, Week 1
July 1996, Week 5
July 1996, Week 4
July 1996, Week 3
July 1996, Week 2
July 1996, Week 1
June 1996, Week 5
June 1996, Week 4
June 1996, Week 3
June 1996, Week 2
June 1996, Week 1
May 1996, Week 5
May 1996, Week 4
May 1996, Week 3
May 1996, Week 2
May 1996, Week 1
April 1996, Week 5
April 1996, Week 4
April 1996, Week 3
April 1996, Week 2
April 1996, Week 1
March 1996, Week 5
March 1996, Week 4
March 1996, Week 3
March 1996, Week 2
March 1996, Week 1
February 1996, Week 5
February 1996, Week 4
February 1996, Week 3
February 1996, Week 2
February 1996, Week 1
January 1996, Week 5
January 1996, Week 4
January 1996, Week 3
January 1996, Week 2
January 1996, Week 1
December 1995, Week 5
December 1995, Week 4
December 1995, Week 3
December 1995, Week 2
December 1995, Week 1
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November 1995, Week 3
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August 1995, Week 3
August 1995, Week 2
August 1995, Week 1
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July 1995, Week 4
July 1995, Week 3
July 1995, Week 2
July 1995, Week 1
June 1995, Week 5
June 1995, Week 4
June 1995, Week 3
June 1995, Week 2
June 1995, Week 1
May 1995, Week 5
May 1995, Week 4
May 1995, Week 3
May 1995, Week 2
May 1995, Week 1
April 1995, Week 5
April 1995, Week 4
April 1995, Week 3
April 1995, Week 2
April 1995, Week 1
March 1995, Week 5
March 1995, Week 4
March 1995, Week 3
March 1995, Week 2
March 1995, Week 1
February 1995, Week 5
February 1995, Week 4
February 1995, Week 3
February 1995, Week 2
February 1995, Week 1
January 1995, Week 5
January 1995, Week 4
January 1995, Week 3
January 1995, Week 2
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December 1994, Week 5
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December 1994, Week 3
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June 1994, Week 3
June 1994, Week 2
June 1994, Week 1
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