LISTSERV mailing list manager LISTSERV 16.5

Help for IT-DISCUSS Archives


IT-DISCUSS Archives

IT-DISCUSS Archives


IT-DISCUSS@LIST.UVM.EDU


View:

Message:

[

First

|

Previous

|

Next

|

Last

]

By Topic:

[

First

|

Previous

|

Next

|

Last

]

By Author:

[

First

|

Previous

|

Next

|

Last

]

Font:

Proportional Font

LISTSERV Archives

LISTSERV Archives

IT-DISCUSS Home

IT-DISCUSS Home

IT-DISCUSS  July 1996

IT-DISCUSS July 1996

Subject:

Directions in Word Processing Support

From:

Geoffrey Duke <[log in to unmask]>

Date:

Wed, 31 Jul 1996 16:17:20 -0400

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (250 lines)

        Apologies for cross-posting. This document is available at 
               http://mole.uvm.edu/~gcd/wp/directions.html
---------------------------------------------------------------------------

[Computing and Information Technology]

Directions in Word Processing Support

Word processing is fundamental to the daily work of many people at the
University. The rapid pace of changes in the computing industry has given
us the opportunity to reevaluate the products that are available and to
make recommendations that we believe are in the long-term interests of the
UVM computing community.

Computing and Information Technology recommends and supports Microsoft Word
as the best solution for most word processing needs. Users of Lotus 123 or
Approach may be better served by Lotus Word Pro. An alternative for
Macintosh users is Claris MacWrite Pro, which is also fully supported by
CIT. We recommend that WordPerfect users migrate to one of these
recommended products.

Changes

The WordPerfect CAP program has expired.

   * CIT no longer sells WordPerfect products, but they are available at
     the UVM Bookstore and through other vendors.
   * CIT no longer has access to the dedicated support services from
     WordPerfect's publisher, so our resources for providing support for
     WordPerfect products are limited.
   * WordPerfect users who purchased WordPerfect from CIT through the CAP
     program will be receiving a summary packet, which includes license,
     version and future support information.

WordPerfect has been purchased by Corel Corporation.

   * Corel is offering free, unlimited technical support for WordPerfect
     products via a toll call for the life of the product. (See below for
     more information)

CIT has entered into a "Total Campus Option" arrangement with Lotus
Corporation

   * All UVM affiliates, including students, staff, and faculty, can
     purchase the entire Lotus SmartSuite--Windows 3.1 or Windows 95--for
     $29 from Microcomputer Services (656-3067).
   * CIT offers full support for the business applications in the
     suite--Lotus 123, Lotus Approach, Lotus Word Pro, and Lotus Freelance
     Graphics.

Recommendations

CIT recommends and supports Microsoft Word as the best solution for most
word processing needs. Users of Lotus 123 or Approach may be better served
by Lotus Word Pro. Some Mac users have experienced difficulty with the
latest version of Microsoft Word for the Macintosh (v.6.0.1), because it
places heavy demands on the system. Users of modest Macintosh systems may
find that Word 5.x for Macintosh offers better performance. An alternative
for Macintosh users is Claris MacWrite Pro, which is also fully supported
by CIT.

WordPerfect has served many users well for a long time, and there is a
considerable user base here at UVM. However, many WordPerfect users
experience problems that we don't see with other major word processing
applications. We are also finding that many clients are demanding more
integration among the business applications that they use. Currently, we
provide no support for the other applications that are a part of the
WordPerfect Office suite.

Microsoft's and Lotus' products have not presented us with the numbers and
kinds of support issues that WordPerfect has. These products are well
integrated with other applications in their respective "Office" suites, and
we currently support many other applications in those suites.

Support Resources

CIT offers full support for Microsoft Word and for Lotus Word Pro, as well
as the other applications listed at
http://mole.uvm.edu/~gcd/documents/software_rec.html in the Recommended
Microcomputer Applications document. The following resources are available
as tools in learning to use word processing applications and in solving
problems when they arise:

   * Self-paced instruction

     Books, videos, and computer-based training are very flexible tools in
     learning how to use an application. They can be shared among many
     users, and can be used over and over. A list of videos and tutorials
     at http://www.uvm.edu/cit/courses/selfpaced.html describes the
     materials available in the media center at Bailey-Howe.

     The built-in Help facilities of many applications offer clear,
     step-by-step instructions on how-to information. Many even provide
     built-in tutorials. And the Help facilities should be a first step in
     trying to solve problems.

   * Class instruction

     Traditional instruction is available from many organizations and
     services. The Church Street Center offers a number of popular titles
     (refer to http://uvmce.uvm.edu:443/csc.htm) that UVM affiliates may
     take free of charge.

     CIT consultants are available to arrange custom classes to meet the
     needs of offices or departments that are interested in learning
     together.

   * Peer-support via the internet

     A local newsgroup, uvm.wp, has been established to provide a forum
     where users can share questions and answers about word processing, and
     where important information about word processing can be distributed.
     Http://mole.uvm.edu/~gcd/wp/ is another source for information about
     word processing at UVM.

   * Vendor support via the internet

     Many software publishers, including Microsoft and Lotus, maintain web
     sites with support information, including frequently asked questions,
     product update information, and more. These sites can be a great
     source of trouble-shooting information.
      Microsoft's web site: http://www.microsoft.com
      Lotus' web site:      http://www.lotus.com

   * Help line

     [log in to unmask] or 656-2604. The CIT Client Services Helpline is
     available business hours (8:00 am to 5:00 pm) to answer your questions
     about supported microcomputer applications.

   * CIT consultants

     Geoffrey Duke provides consulting services for word processing
     products, and can be reached at [log in to unmask] or 656-1172.

Sources for Recommended Software

Microsoft and Lotus products are available from many vendors. However, you
may find that the best prices are available through campus sources. Please
refer to http://www.uvm.edu/cit/softsales.html for information about
purchasing software.

The Lotus SmartSuite is available from Microcomputer Services (656-3067)
for $29. Microcomputer Services also offers the Microsoft Office suites
when purchased with a new system. Please refer to http://www.uvm.edu/~depot
for pricing.

Single licenses for Microsoft products are available from the UVM
Bookstore.

Volume purchases of Microsoft products are available at substantial
discount through the Microsoft Open License program. The document at
http://www.uvm.edu/cit/support/molp.txt explains the program.

WordPerfect Users: What Does This Mean?

If you currently use a WordPerfect product without any problems, you may
choose to continue working with that product, in keeping with the "If it
ain't broke, don't fix it" axiom.

If you use a WordPerfect product and are having difficulty, CIT consulting
staff will work with you to the extent that our knowledge and resources
allow. However, we may not be able to resolve the issue to your
satisfaction. At this point, there are a couple of avenues available to
you.

  1. Contact Corel's free WordPerfect support and work with Corel's
     technicians to resolve your difficulties.
  2. Choose to upgrade to Microsoft Word or Lotus Word Pro. CIT consultants
     will work with you to make that transition as smooth as possible. We
     have a number of tools that can ease the process. You will then be
     using one of CIT's recommended word processing packages, for which we
     offer full support.

Hopefully, these options will allow you to determine what upgrade path
makes the most sense to you given your own circumstances, and give you
control over how and when the transition takes place. The purchase of new
systems, downtime during winter break, or unresolved WordPerfect problems
can be windows of opportunity for migrating to fully supported word
processing applications. If your office or department can upgrade together,
we can help you build the peer support that contributes so strongly to the
positive experience of migrating to a new word processor.

Transition Support And Resources

Both Microsoft and Lotus provide tools to assist WP users in moving to
their word processors. We've tested the translators in both Word Pro and
Microsoft Word 95 and have successfully imported WordPerfect documents with
complex formatting. There are sometimes small variances in the converted
documents, but the built-in translation facilities will meet most users'
needs. We are also evaluating third-party translation utilities as
supplemental migration tools.

Both Lotus Word Pro and Microsoft Word have Help facilities to aid
WordPerfect users in their transition to those products. Microsoft even has
a dedicated support phone number for users switching to Microsoft Word from
WordPerfect. The following quote is from Microsoft's Web site:

     Microsoft Product Support Service has set up a dedicated support
     line to help customers switch from WordPerfect to Microsoft Word
     for Windows. Call the Microsoft Switch Line at (206) 635-7041 to
     speak to specially trained support engineers about converting
     from WordPerfect to Microsoft Word for Windows.

     Http://www.microsoft.com/switch/line.htm

CIT consultants will be glad to address any questions or concerns you might
have about how the changes in word processing recommendations and support
will affect you. Geoffrey Duke provides consulting services around word
processing, and can be reached at [log in to unmask] or 656-1172.

WordPerfect Support Resources

Users who choose to continue using WordPerfect will still have sources of
information, training, and support.

   * We can still answer many questions.

   * The CIT Client Services Helpline and staff consultants will be able to
     answer many questions about WordPerfect usage for those products which
     were part of the CAP package. For support for more recent versions of
     WordPerfect, users will have to rely on Corel's free, unlimited
     support called Classic Service (see below)

   * There are still many resources available to users.

   * The Church Street Center offers courses on WordPerfect 6.1. These
     courses are free to UVM faculty and staff. Many books and videos on
     the market provide high-quality, flexible, and cost-effective
     training.

   * Free, unlimited support for WordPerfect products is available directly
     from Corel.

   * Participants in the CAP program will be receiving information about
     Corel's free Classic Service in the summary packet. An explanation of
     Corel's free support services is available at
     http://mole.uvm.edu/~gcd/wp/corel_sup.html. If you have questions,
     please contact the CIT Client Services Helpline ([log in to unmask] or
     656-2604) or Geoffrey Duke ([log in to unmask] or 656-1172).

---------------------------------------------------------------------------

Last Modified: 31 July, 1996
Author: Geoffrey Duke
Computing and Information Technology, http://www.uvm.edu/cit/
Copyright (c) 1996 The University of Vermont


Top of Message | Previous Page | Permalink

Advanced Options


Options

Log In

Log In

Get Password

Get Password


Search Archives

Search Archives


Subscribe or Unsubscribe

Subscribe or Unsubscribe


Archives

April 2019
March 2019
February 2019
January 2019
December 2018
November 2018
October 2018
September 2018
August 2018
July 2018
June 2018
May 2018
April 2018
March 2018
February 2018
January 2018
December 2017
November 2017
October 2017
September 2017
August 2017
July 2017
June 2017
May 2017
April 2017
March 2017
February 2017
January 2017
December 2016
November 2016
October 2016
September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
September 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
September 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
November 2004
October 2004
September 2004
August 2004
July 2004
June 2004
May 2004
April 2004
March 2004
February 2004
January 2004
December 2003
November 2003
October 2003
September 2003
August 2003
July 2003, Week 1
July 2003
June 2003
May 2003
April 2003
March 2003
February 2003
January 2003
December 2002
November 2002
October 2002
September 2002
August 2002
July 2002
June 2002
May 2002
April 2002
March 2002
February 2002
January 2002
December 2001
November 2001
October 2001
September 2001
August 2001
July 2001
June 2001
May 2001
April 2001
March 2001
February 2001
January 2001
December 2000
November 2000
October 2000
September 2000
August 2000
July 2000
June 2000
May 2000
April 2000
March 2000
February 2000
January 2000
December 1999
November 1999
October 1999
September 1999
August 1999
July 1999
June 1999
May 1999
April 1999
March 1999
February 1999
January 1999
December 1998
November 1998
October 1998
September 1998
August 1998
July 1998
June 1998
May 1998
April 1998
March 1998
February 1998
January 1998
December 1997
November 1997
October 1997
August 1997
July 1997
May 1997
April 1997
March 1997
February 1997
January 1997
December 1996
November 1996
October 1996
September 1996
August 1996
July 1996
May 1996
December 1995
November 1995
September 1995
August 1995
March 1995

ATOM RSS1 RSS2



LIST.UVM.EDU

CataList Email List Search Powered by the LISTSERV Email List Manager