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[Computing and Information Technology]
Directions in Word Processing Support
Word processing is fundamental to the daily work of many people at the
University. The rapid pace of changes in the computing industry has given
us the opportunity to reevaluate the products that are available and to
make recommendations that we believe are in the long-term interests of the
UVM computing community.
Computing and Information Technology recommends and supports Microsoft Word
as the best solution for most word processing needs. Users of Lotus 123 or
Approach may be better served by Lotus Word Pro. An alternative for
Macintosh users is Claris MacWrite Pro, which is also fully supported by
CIT. We recommend that WordPerfect users migrate to one of these
The WordPerfect CAP program has expired.
* CIT no longer sells WordPerfect products, but they are available at
the UVM Bookstore and through other vendors.
* CIT no longer has access to the dedicated support services from
WordPerfect's publisher, so our resources for providing support for
WordPerfect products are limited.
* WordPerfect users who purchased WordPerfect from CIT through the CAP
program will be receiving a summary packet, which includes license,
version and future support information.
WordPerfect has been purchased by Corel Corporation.
* Corel is offering free, unlimited technical support for WordPerfect
products via a toll call for the life of the product. (See below for
CIT has entered into a "Total Campus Option" arrangement with Lotus
* All UVM affiliates, including students, staff, and faculty, can
purchase the entire Lotus SmartSuite--Windows 3.1 or Windows 95--for
$29 from Microcomputer Services (656-3067).
* CIT offers full support for the business applications in the
suite--Lotus 123, Lotus Approach, Lotus Word Pro, and Lotus Freelance
CIT recommends and supports Microsoft Word as the best solution for most
word processing needs. Users of Lotus 123 or Approach may be better served
by Lotus Word Pro. Some Mac users have experienced difficulty with the
latest version of Microsoft Word for the Macintosh (v.6.0.1), because it
places heavy demands on the system. Users of modest Macintosh systems may
find that Word 5.x for Macintosh offers better performance. An alternative
for Macintosh users is Claris MacWrite Pro, which is also fully supported
WordPerfect has served many users well for a long time, and there is a
considerable user base here at UVM. However, many WordPerfect users
experience problems that we don't see with other major word processing
applications. We are also finding that many clients are demanding more
integration among the business applications that they use. Currently, we
provide no support for the other applications that are a part of the
WordPerfect Office suite.
Microsoft's and Lotus' products have not presented us with the numbers and
kinds of support issues that WordPerfect has. These products are well
integrated with other applications in their respective "Office" suites, and
we currently support many other applications in those suites.
CIT offers full support for Microsoft Word and for Lotus Word Pro, as well
as the other applications listed at
http://mole.uvm.edu/~gcd/documents/software_rec.html in the Recommended
Microcomputer Applications document. The following resources are available
as tools in learning to use word processing applications and in solving
problems when they arise:
* Self-paced instruction
Books, videos, and computer-based training are very flexible tools in
learning how to use an application. They can be shared among many
users, and can be used over and over. A list of videos and tutorials
at http://www.uvm.edu/cit/courses/selfpaced.html describes the
materials available in the media center at Bailey-Howe.
The built-in Help facilities of many applications offer clear,
step-by-step instructions on how-to information. Many even provide
built-in tutorials. And the Help facilities should be a first step in
trying to solve problems.
* Class instruction
Traditional instruction is available from many organizations and
services. The Church Street Center offers a number of popular titles
(refer to http://uvmce.uvm.edu:443/csc.htm) that UVM affiliates may
take free of charge.
CIT consultants are available to arrange custom classes to meet the
needs of offices or departments that are interested in learning
* Peer-support via the internet
A local newsgroup, uvm.wp, has been established to provide a forum
where users can share questions and answers about word processing, and
where important information about word processing can be distributed.
Http://mole.uvm.edu/~gcd/wp/ is another source for information about
word processing at UVM.
* Vendor support via the internet
Many software publishers, including Microsoft and Lotus, maintain web
sites with support information, including frequently asked questions,
product update information, and more. These sites can be a great
source of trouble-shooting information.
Microsoft's web site: http://www.microsoft.com
Lotus' web site: http://www.lotus.com
* Help line
[log in to unmask] or 656-2604. The CIT Client Services Helpline is
available business hours (8:00 am to 5:00 pm) to answer your questions
about supported microcomputer applications.
* CIT consultants
Geoffrey Duke provides consulting services for word processing
products, and can be reached at [log in to unmask] or 656-1172.
Sources for Recommended Software
Microsoft and Lotus products are available from many vendors. However, you
may find that the best prices are available through campus sources. Please
refer to http://www.uvm.edu/cit/softsales.html for information about
The Lotus SmartSuite is available from Microcomputer Services (656-3067)
for $29. Microcomputer Services also offers the Microsoft Office suites
when purchased with a new system. Please refer to http://www.uvm.edu/~depot
Single licenses for Microsoft products are available from the UVM
Volume purchases of Microsoft products are available at substantial
discount through the Microsoft Open License program. The document at
http://www.uvm.edu/cit/support/molp.txt explains the program.
WordPerfect Users: What Does This Mean?
If you currently use a WordPerfect product without any problems, you may
choose to continue working with that product, in keeping with the "If it
ain't broke, don't fix it" axiom.
If you use a WordPerfect product and are having difficulty, CIT consulting
staff will work with you to the extent that our knowledge and resources
allow. However, we may not be able to resolve the issue to your
satisfaction. At this point, there are a couple of avenues available to
1. Contact Corel's free WordPerfect support and work with Corel's
technicians to resolve your difficulties.
2. Choose to upgrade to Microsoft Word or Lotus Word Pro. CIT consultants
will work with you to make that transition as smooth as possible. We
have a number of tools that can ease the process. You will then be
using one of CIT's recommended word processing packages, for which we
offer full support.
Hopefully, these options will allow you to determine what upgrade path
makes the most sense to you given your own circumstances, and give you
control over how and when the transition takes place. The purchase of new
systems, downtime during winter break, or unresolved WordPerfect problems
can be windows of opportunity for migrating to fully supported word
processing applications. If your office or department can upgrade together,
we can help you build the peer support that contributes so strongly to the
positive experience of migrating to a new word processor.
Transition Support And Resources
Both Microsoft and Lotus provide tools to assist WP users in moving to
their word processors. We've tested the translators in both Word Pro and
Microsoft Word 95 and have successfully imported WordPerfect documents with
complex formatting. There are sometimes small variances in the converted
documents, but the built-in translation facilities will meet most users'
needs. We are also evaluating third-party translation utilities as
supplemental migration tools.
Both Lotus Word Pro and Microsoft Word have Help facilities to aid
WordPerfect users in their transition to those products. Microsoft even has
a dedicated support phone number for users switching to Microsoft Word from
WordPerfect. The following quote is from Microsoft's Web site:
Microsoft Product Support Service has set up a dedicated support
line to help customers switch from WordPerfect to Microsoft Word
for Windows. Call the Microsoft Switch Line at (206) 635-7041 to
speak to specially trained support engineers about converting
from WordPerfect to Microsoft Word for Windows.
CIT consultants will be glad to address any questions or concerns you might
have about how the changes in word processing recommendations and support
will affect you. Geoffrey Duke provides consulting services around word
processing, and can be reached at [log in to unmask] or 656-1172.
WordPerfect Support Resources
Users who choose to continue using WordPerfect will still have sources of
information, training, and support.
* We can still answer many questions.
* The CIT Client Services Helpline and staff consultants will be able to
answer many questions about WordPerfect usage for those products which
were part of the CAP package. For support for more recent versions of
WordPerfect, users will have to rely on Corel's free, unlimited
support called Classic Service (see below)
* There are still many resources available to users.
* The Church Street Center offers courses on WordPerfect 6.1. These
courses are free to UVM faculty and staff. Many books and videos on
the market provide high-quality, flexible, and cost-effective
* Free, unlimited support for WordPerfect products is available directly
* Participants in the CAP program will be receiving information about
Corel's free Classic Service in the summary packet. An explanation of
Corel's free support services is available at
http://mole.uvm.edu/~gcd/wp/corel_sup.html. If you have questions,
please contact the CIT Client Services Helpline ([log in to unmask] or
656-2604) or Geoffrey Duke ([log in to unmask] or 656-1172).
Last Modified: 31 July, 1996
Author: Geoffrey Duke
Computing and Information Technology, http://www.uvm.edu/cit/
Copyright (c) 1996 The University of Vermont