>>From [log in to unmask] Wed Jul  3 09:38:54 1996
>Date: Wed, 03 Jul 96 08:47:00 PDT
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>From: Clare MacKeigan <[log in to unmask]>
>To: "'ILL LISTSERV'" <[log in to unmask]>
>Subject: RELAIS AND NLM
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>                                             July 2, 1996
>
>
>
>National Library of Medicine (NLM) - newest Relais customer.
>
>The National Library of Medicine in Bethesda, Maryland, has signed a multi
>year contract with Network Support Inc. (NSI) to install Relais and provide
>ongoing maintenance for the system.  Relais is an intelligent, automated
>document delivery system based on the award winning IntelliDoc system
>developed by NSI for CISTI (Canada Institute for Scientific and Technical
>Information). Relais has been heralded by the library community as an
>innovative new system for handling interlibrary loan and document delivery.
>
>Relais handles all aspects of the ILL transaction including receipt of
>requests from a variety of sources, automatic checking of incoming requests
>against the local Z39.50 compliant catalogue, distribution to and printing
>requests in the appropriate part of the collection.  The Relais Scanning
>workstation is used to scan the document and convert it into an electronic
>format. The document is delivered automatically to the client according to
>the preferred delivery method.  Delivery options currently include Internet
>transmission, using both Ariel software and FTP, as well as fax and local
>printing.
>
>Relais will be used by NLM to automate the processing and handling of the
>500,000 to 800,000 DOCLINE requests received by NLM and the National
>Institutes of Health Library.  Relais will also be used to automate the
>processing, sorting and accounting for the requests submitted by NLM+s
>onsite patrons making requests for Overnight Photocopy Service.
>
>All elements of the ILL process will be automated including the sorting and
>distribution of requests, identification of the requester, tracking the
>whereabouts of the request, management of exceptional and problem requests
>and automatic transmission of documents being sent electronically or by fax.
> With the implementation of Relais, NLM will move away from photocopiers to
>reproduce requested documents to the use of scanners which will produce a
>better quality product and provide the option of using electronic
>transmission methods and automatic faxing.
>
>For more information, please contact Clare MacKeigan, Marketing and Product
>Manager at Network Support Inc. by phone:  613-226-5571 X70 or by email:
> [log in to unmask]
>
>
 
Jonathan Miller
Head of Access Services
Prior Health Sciences Library
376 West 10th Avenue
Columbus, OH 43210
 
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(614) 292-4893          FAX: (614) 292-5717     Ariel:140.254.71.101