Ah, so this explains why customers are making angry sounds and jumping up and
down in their seats before they decide to come over and ask me to do the search
for them.


Steve Krompf
Librarian
Greater SE Community Hospital
Washington, DC

[log in to unmask]



"Jordan, Cathryn M" wrote:

> I found the following in the May 2001 issue of T+D (Training and
> Development) p. 30 -
>
> A new survey from Roper Starch Worldwide finds that it takes an average of
> 12 minutes for Web users to become noticeably frustrated when they can't
> find what they're looking for online ; 7 percent of respondents hit the roof
> after only 3 minutes of searching.
>
> (from FYI/roper.com)
>
> Cathy Jordan
> Medical Librarian
> National Naval Medical Center
> 8901 Wisconsin Ave
> Bethesda MD 20889
> (301) 295-1185
> (301) 295-6001 fax
> [log in to unmask]