Is anyone aware of a hospital that has initated a successful Patient Satisfaction Improvement Program? We are looking specifically for those key issues that should be addressed first when trying to improve. thank. Have a good weekend and happy Fathers' Day!! Cleo Pappas, MLIS Zitek Medical Library La Grange Memorial Hospital La Grange, IL 60525 Tel: 708.352.1200 Ext. 4851 Fax: 708.352.6072 E-mail: [log in to unmask] The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or proprietary information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. Thank you.