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Dear MEDLIB-L members,

Our Education Department staff are working on a project to train the
"Patient Relations Officers" (PRO's). It's common in the UAE hospitals to
organize a Patient Relations Dept. to communicate and interact between the
hospital staff and the patients.

I did a search on PubMed and used "Hospital-Patient Relations" heading
through MeSH. Non of the results met with what the Education staff need.

Have you ever heard about this kind of training programs? Do you have a job
description for PRO?
Any recommendations, information, URL's are highly appreciated.

Thanks in advanced for your responses


Hakim Bishawi
Medical Librarian
Tawam Hospital
P. O. Box 15258 Al Ain
United Arab Emirates

Tel.     00 971 3 7677444 Ext. 2422
Fax.    00 971 3 7678375
Mob.   00 971 50 5635194
Email: [log in to unmask]
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