Audrey Fleming RDMS, RVS

-----Original Message-----
From: Mary JO Smallwood <[log in to unmask]>
Sent: Sep 26, 2005 10:53 PM
To: [log in to unmask]
Subject: Re: atl 3000 vs. 5000

Thanks for the info...just to set the record straight, I was not trying to "sell"...only trying to save people from possible aggravation and headaches from used systems that are not up to standards. I have seen, first-hand, an ultrasound transducer that was defective because someone used a plastic straw instead of a legitimate transducer component. (The transducer was not performing well and when the hospital Bio-med opened it up, it had a small drink straw in the circuitry). I have also seen a sonographer who acquired burns on her hand from a defective transvaginal transducer. So please know that my intentions were good. Yes, I work for Philips. But I am also a sonographer with a conscience that wanted to point out some very important info. Yes, there are some very reputable third party vendors, but there are also some that aren't. My sincere apologies if I offended anyone.

Sincerely,

Mary Jo Smallwood RT(R), RDMS, RDCS
Technical Sales Specialist, East Zone
Philips Medical Systems, Ultrasound Division
(800)982-2011 ext.4200
203-481-0643 fax
[log in to unmask]

Dear Mary Jo,

I echo Bill Philips comments by saying there are vendors who perform component level PCB, controller, power supply and monitor repairs as Philips does with hand probing test devices versus the high volume "bed of nails" Philips uses to isolate bad components on circuit boards. Philips doesn't scrap parts when they do exchanges? They have a circuit repair facility in Sacramento. Moreover, Phillips refurb department uses the same diagnostic tools as a few of the more accomplished refurbishers and I'm not sure they even have as much time to focus on a customer project as just a few 3rd parties I can think of. These same 3rd parties offer probe exchanges and repairs as well. At the volume 3rd parties sell probes (collectively 3,000 - 4,000 probes a year) they have ample time to thoroughly inspect product before it ships ensuring quality. You are right about a couple of things, Philips supplies the latest software but a Rev 127, 190 (Sono CT) or 195 (XRes) HDI... and Rev B.1-D.O Sonos 5500s clinically perform very well. Also, there are many 3rd parties lacking quality but there are a few worthy solution providers serving Philips' very large Sonos and HDI installed base. "If it aint broken or doesn't look used don't fix it". In any refurb process components like VCRs are replaced which is a less expensive procedure for 3rd parties when they are covering warranty. Yes, some parties are even happy to warrant their refurbs and actually provide good customer site response and turn around time to remedy. I appreciate your selling effort but I couldn't help setting this right. Anyone who wants to trial a good 3rd party's systems, parts and probes can call Sonora or CVS. I know that both have money back guarantees if the systems don't arrive at factory specs or they don't remedy within 48 hours under warranty. CVS has over 2,5 00 installed base systems installs spanning 13 years. If we didn't know what we were doing we wouldn't still be serving healthcare providers cost effective solutions. Philips circuit boards outside of warranty are $7,000 but CVS sells them for half or less than $7,000. We have no inordinate warranty failures so I think we are successfully performing a service to ultrasound service providers...

Respectfully,

Chris Walker, CVS President
www.CVSales.com

www.ultrasound-parts.com
www.ultrasound-transducers.com

www.ComPACS.com

----- Original Message -----
From: Bill Phillips
To: [log in to unmask]
Sent: Sunday, September 25, 2005 11:00 AM
Subject: Re: atl 3000 vs. 5000

Nonsense! Point by point.

Bill Phillips

-----Original Message-----
From: UVM Flownet [mailto:[log in to unmask]] On Behalf Of Mary JO Smallwood
Sent: Sunday, September 25, 2005 6:53 AM
To: [log in to unmask]
Subject: Re: atl 3000 vs. 5000

Keep in mind, the biggest benefit of buying a Philips (ATL) HDI 5000 directly from Philips is you will not only get the latest software level and the latest features, but you will also avoid the risk of a system or transducers that MAY NOT have ORIGINAL manufacturers' parts. Philips DOES NOT sell parts to third party vendors, therefore you really don't know what you are getting. (You could be getting an HDI 5000 with scrap parts from who knows where...this is a common occurrence with third party vendors). So even if a third party vendor is ISO 9000 and FDA registered, the systems they sell may have parts from other systems (Philips or otherwise), so the system may not perform as it should.

Mary Jo Smallwood RT(R), RDMS, RDCS
Technical Sales Specialist, East Zone
Philips Medical Systems, Ultrasound Division
(800)982-2011 ext.4200
203-481-0643 fax
[log in to unmask]

Or call Sonora Medical Systems in Longmont, Colorado, they are ISO 9000 certified and FDA registered (eliminates risk) and provide a 1 year warranty. 888-4Sonora
BP

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