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HI:

Sorry if a double posting occurs - I don't think the first post made it.

Eric and others:

You may want to use the ISTE Technology Support Index to build a 
profile of your school in terms of hardware support as well as other 
support- professional development, etc. 
http://tsi.iste.org/techsupport/

Several "audit" documents have instruments to index support, etc. Let 
me know if you would some more information.


Frank
Frank J. Watson
175 Poker Hill Rd
Underhill, VT 05489
802-899-3054

"I'll see it when I believe it"