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On Nov 10, 2005, at 1:00 PM, Eric Hall wrote:

> This makes me think: I guess my "How To" folders should include PDF
> documentation where applicable. How about "How To Use Help"? "Help  
> Using
> Help?"

One of the ways we try to encourage this behavior is to walk folks  
through the help system rather than giving them the answer.  
Hopefully, they will learn that they can avoid our slow talking and  
do it themselves.

Steve