I totally agree.   We need to explore such tools that will help us take some 
pressure off the tech support folks, especially in the area of routine 
procedures.   I still remember Kay's striking example of using video with an IEP 
student and witnessing a teacher in Eric Hall's computer lab at Crossett Brook 
looking up a video on the network on how to use a digital camera.   Very good 

In a message dated 11/10/05 8:09:08 AM, [log in to unmask] writes:

> Reading Tommie's ratio of support staff to clients makes me think 
> perhaps we ought to clone our support people to improve the ratio 
> using video ipods showing how support people check that everything is 
> plugged in etc.

Tommy J. Walz
Technology Coordinator
Barre Supervisory Union
120 Ayers St.
Barre VT 05641

Tel 802-476-5011