I totally agree.  We need to explore such tools that will help us take some pressure off the tech support folks, especially in the area of routine procedures.  I still remember Kay's striking example of using video with an IEP student and witnessing a teacher in Eric Hall's computer lab at Crossett Brook looking up a video on the network on how to use a digital camera.  Very good stuff.

In a message dated 11/10/05 8:09:08 AM, [log in to unmask] writes:

Reading Tommie's ratio of support staff to clients makes me think 
perhaps we ought to clone our support people to improve the ratio 
using video ipods showing how support people check that everything is 
plugged in etc.

Tommy J. Walz
Technology Coordinator
Barre Supervisory Union
120 Ayers St.
Barre VT 05641

Tel 802-476-5011