On Nov 10, 2005, at 1:00 PM, Eric Hall wrote:

This makes me think: I guess my "How To" folders should include PDF

documentation where applicable. How about "How To Use Help"? "Help Using


One of the ways we try to encourage this behavior is to walk folks through the help system rather than giving them the answer. Hopefully, they will learn that they can avoid our slow talking and do it themselves.