I'm sorry...this is a Terribly Rush Request.....I'm hoping to obtain the
following article before noon EST today (yes, noon!!!).  Administrator
needs this for a noon meeting....

Iacobelli, LP & Lawrence, WP.  Service agreements:  and integral tool
for ensuring customer satisfaction.  J Healthc Mater Manage.  1991 Oct;
9(9):  26-30, 32-4.

If you're able, please fax (440-585-6138) or email
([log in to unmask]) ASAP.

I know, I'm asking a lot, but it's worth a try!

Thanks very much!!!

Heather Kish, MLIS
Medical Librarian
UHHS Richmond Heights Hospital
Aveni Medical Library
27100 Chardon Road
Richmond Heights, OH 44143
440/585-6137 (phone)
440/585-6138 (fax)
[log in to unmask]


The enclosed information is STRICTLY CONFIDENTIAL and is intended for the use of the addressee only. The University Hospitals Health System and its affiliates disclaim and responsibility for unauthorized disclosure of this information other then the addressee.

Federal and Ohio law protect patient medical information disclosed in this email, including psychiatric disorders, (HIV) test results, AIDs-related conditions, alcohol, and/or drug dependence or abuse. Federal regulation (42 CFR Part 2) and Ohio Revised Code section 5122.31 and 3701.243 prohibit disclosure of this information without the specific written consent of the person to whom it pertains, or as otherwise permitted by law.


The enclosed information is STRICTLY CONFIDENTIAL and is intended for the use of the addressee only. University Hospitals Health System and its affiliates disclaim any responsibility for unauthorized disclosure of this information to anyone other than the addressee.

Federal and Ohio law protect patient medical information, including psychiatric_disorders, (H.I.V) test results, A.I.Ds-related conditions, alcohol, and/or drug_dependence or abuse disclosed in this email. Federal regulation (42 CFR Part 2) and Ohio Revised Code section 5122.31 and 3701.243 prohibit disclosure of this information without the specific written consent of the person to whom it pertains, or as otherwise permitted by law.