My upgrade went off without a hitch! Like Tim the SAV uninstalled the previous version 10.0.2 just fine. Thanks, Henrie Henrietta Menzies Technical Support Specialist Desktop & User Support Residential Life Robinson Hall Rm 301E 656-7937 Free to Be Advisor http://www.uvm.edu/~free2b "It is hard to belive at times but everything does happen for a reason...and even harder to figure out your place in all of it!" Walter, Daniel wrote: > Greg: > The upgrade went very smoothly! SAV uninstalled the previous version just > fine. Thanks. > Dan > > On Sat, 3 Jun 2006 11:41:48 -0400, J. Greg Mackinnon > <[log in to unmask]> wrote: > > >> Dan: >> >> You should be able to install over the old software. Usually this >> works, although occasionally the process will fail. If you get really >> stuck, we have some Symantec software removal utilities that will wipe >> all traces of any previous SAV installation off of your machine. >> >> -Greg Mackinnon >> >> Walter, Daniel wrote: >> >>> Greg: >>> I have the unmanaged version 8 SAV. Do I simply run sav10_1_0_401- >>> unman.exe, or should I uninstall first? >>> Thanks! >>> Dan >>> >>>