It would be very interesting to see a true cost analysis of Complete Care from schools that have had computers for the life of the covereage. The gut feeling is that it's well worth the cost, and certainly there is a safety net aspect to it, but it would be very useful to see the actual cost of the repairs that would not otherwise be covered by standard warrantees, versus the total cost for the Complete Care coverage for all the computers bought that year. Businesses sometimes discover when they do the cost-benefit analysis that self-insuring saves a significant amount of money when the entire fleet is considered. Of course, the fact that you have coverage in the event that someone sends the entire cart down the stairwell has to be considered. Still, one measurement is worth a thousand expert opinions.
--Steve Barner, South Burlington High School

From: School Information Technology Discussion [mailto:[log in to unmask]] On Behalf Of Todd Ponto
Sent: Thursday, February 01, 2007 8:36 AM
To: [log in to unmask]
Subject: Re: How Low Will You Go?

Here at ONSU all of our schools have at least one 16 unit laptop mobile lab some even have three labs.  They are all Dell laptops with 4yr warranty with complete care to cover accidents.  We have had staff spill coffee on two units, we have had staff drop two units and break the screens, and a few students that broke keys off from keyboards.  According to dell the keyboards would have been covered under normal warranty but the rest is only covered under the complete care which is the accidental warranty.  They have replaced the units or sent new parts within a few days at the most.  Great service so far would not get a lab without the accidental coverage.

Todd Ponto
Orange North SU
Director of Technology
voice: (802) 433-5818 x318
cell: (802) 318-3748
fax: (802) 433-5825
[log in to unmask]

______________________________________________________________ ______________________________________________________________
This email may contain information protected under the Family Educational Rights and Privacy Act (FERPA) or the Health Insurance Portability and Accountability Act (HIPAA). If this email contains confidential and/or privileged health or student information and you are not entitled to access such information under FERPA or HIPAA, federal regulations require that you destroy this email without reviewing it and you may not forward it to anyone.
This message has been scanned for viruses and
dangerous content by MailScanner ,ClamAV and Bitdefender, and is
believed to be clean.