It would be very interesting to see a true cost analysis of Complete
Care from schools that have had computers for the life of the covereage.
The gut feeling is that it's well worth the cost, and certainly there is
a safety net aspect to it, but it would be very useful to see the actual
cost of the repairs that would not otherwise be covered by standard
warrantees, versus the total cost for the Complete Care coverage for all
the computers bought that year. Businesses sometimes discover when they
do the cost-benefit analysis that self-insuring saves a significant
amount of money when the entire fleet is considered. Of course, the fact
that you have coverage in the event that someone sends the entire cart
down the stairwell has to be considered. Still, one measurement is worth
a thousand expert opinions.
--Steve Barner, South Burlington High School


From: School Information Technology Discussion
[mailto:[log in to unmask]] On Behalf Of Todd Ponto
Sent: Thursday, February 01, 2007 8:36 AM
To: [log in to unmask]
Subject: Re: How Low Will You Go?

Here at ONSU all of our schools have at least one 16 unit laptop mobile
lab some even have three labs.  They are all Dell laptops with 4yr
warranty with complete care to cover accidents.  We have had staff spill
coffee on two units, we have had staff drop two units and break the
screens, and a few students that broke keys off from keyboards.
According to dell the keyboards would have been covered under normal
warranty but the rest is only covered under the complete care which is
the accidental warranty.  They have replaced the units or sent new parts
within a few days at the most.  Great service so far would not get a lab
without the accidental coverage.

Todd Ponto
Orange North SU
Director of Technology
voice: (802) 433-5818 x318
cell: (802) 318-3748
fax: (802) 433-5825
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