I have been reading with interest the recent deluge of emails regarding ILLs on Medlib-l. I particularly remember a new librarian's comments that he hoped Medlib would give insights on serious library topics. In that spirit, here comes one of the most serious things I've experienced in my eight years of doing this job. I was asked for information on LSA. We only knew that someone had taken it in some form and was now experiencing an adverse reaction. We also had the initials "HBWR." That was all. Not knowing anything more than that, I first turned to Google using "LSA" as the search term. As it turns out, LSA is a readily available herbal product (Hawaiian Baby Woodrose). In this case, when I tried to access a few sites to learn more, perhaps a chemical name, I was blocked by the organization's filtering software. Fortunately, I got lucky for in the site descriptors Google provides I located a Latin plant name & could take it from there using the Natural Medicines Database. I understand my employer's need to control access to the Internet, and certainly a usual search of this nature by an employee is likely to be suspect, but in this case time was of the essence in determining treatment. Has anyone else experienced this issue? I would appreciate hearing more from all sides of this concern. Take care, all-- Donna L. Beales, MLIS Lowell General Hospital Health Science Library 295 Varnum Ave. Lowell, MA 01854 978-937-6247 Fax: 978-937-6855 [log in to unmask] <mailto:[log in to unmask]> www.lowellgeneral.org/library <http://www.lowellgeneral.org/library>