I ask the doc to define "as soon as possible" - within the hour? Today? Tomorrow? Within the week? Like as not it's the last. In the DOCLINE FAQs it says "Rush and Urgent Patient Care requests must be receipted the same day, and updated within one (1) business day after receipt to avoid rerouting by Time-Triggered Actions." Somewhere I thought I read that Urgent Patient Care is intended to mean same day delivery. Like Linda Bunyan's consortium, the Colorado Council of Medical Librarians (of which Jenny Garcia - see quote in Lou's sig - is another longtime member) has always had a policy of following up rush requests with calls. Sometimes I'll even check holdings and call before I send the request, just to make sure somebody's in. When Colorado was hit with a huge blizzard last winter, I ended up calling around from home to get a needed article from Missouri. Another time, many years ago, a rush request I sent went to a University in Texas, and when I called them they waived the rush fee because I had the courtesy to call them. Date: Tue, 22 May 2007 10:32:58 -0500 From: [log in to unmask] Subject: Re: Chat: Rush orders on Docline I too have sometimes been confused about what to put in the "date needed by." When a doctor says "get if for me as soon as possible" I ask for a Rush. So if I put that day's date down the request expires and doesn't get filled at all. If I put a date down that is farther in the future the request doesn't get filled "asap." When a doctor asks for the article by "tomorrow" I will always ask if they still want the article if I can't get it buy then. What do I do if he or she says yes? I find myself doing double the work because I have to go in and request the articles a second time. Lou Miller, Medical Librarian Riverside HealthCare System 350 N. Wall St. Kankakee, IL 60901 [log in to unmask] "A library without a librarian is just a reading room." -- Jenny Garcia, MLS. AHIP Jerry Carlson, MLS, AHIP E-Mail: [log in to unmask] Medical Librarian Phone: (970) 495-7323 Poudre Valley Hospital Fax: (970) 495-7652 1024 S Lemay Ave Web: www.pvhs.org Fort Collins, CO 80524 DOCLINE: COUZFP OCLC: CO5 "The Librarian's Secret Weapon - Book Tape!" CONFIDENTIALITY NOTICE: The information contained in this e-mail is privileged and confidential, and is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution, electronic storage or use of this communication is prohibited. If you received this communication in error, please notify us immediately by e-mail, attaching the original message, and delete the original message from your computer and any network to which your computer is connected.