I have had an interesting experience with RUSH orders on Docline. I have a PharmD that is a big library user and I kept getting all these extra charges on articles I ordered for him. I finally figured out that I had been putting his name in the patron field as DrRush (yes, it is his name) and was being charged extra for RUSH orders that were not ordered as such in Docline. I changed his designation to "DrDave" and no further problems occurred. Plus most the libraries were understanding and changed their charges once I had pointed out that it was NOT a RUSH order but and order for Dr. Rush. Gwen Gwen E. Sprague, M.L.S. Clinical Medical Librarian TMC Lakewood Medical Dental Library 7900 Lee's Summit Road Kansas City, MO 64139-1236 816.404.8265 voice 816.404.8266 fax -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Bunyan, Linda Sent: Tuesday, May 22, 2007 11:53 AM To: [log in to unmask] Subject: Chat: Rush orders on Docline Our local consortium has an agreement that, when we send a rush order to another censorial member, we fax the request as well. This will notify them that a rush order is sitting in DOCLINE. Many hospital libraries go into DOCLINE only once or twice per day, perhaps only at appointed times. Also, we have an agreement that rush orders are ONLY for direct patient care, not because you forgot you were giving a presentation at noon today. It's certainly not my place to put forward these practices as national policy; I'm just adding this information to the discussion. Linda E. Bunyan, MLS, AHIP Manager, Medical Library Services Summa Health System 55 Arch Street, Suite G-3 Akron OH 44304 330-375-3081 -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Julie Stielstra Sent: Tuesday, May 22, 2007 10:08 AM To: [log in to unmask] Subject: Re: Chat: Rush orders on Docline I'm glad you mentioned this, since I wasn't clear either on exactly what that Rush status meant. I have received requests tagged Rush, but there was either no "Need By:" date or it was the default date of a week or more ahead, nor did the Comments field say anything. According to Docline, the RUSH status means the request shoud be filled the day it is received - though it's my impression that if you don't fill it that day, it may sit in your Receipt status for longer than that before Docline routes it on. On 5/22/07, Erickson, Emily <[log in to unmask]> wrote: > Hi, Everyone. I wanted to get some feedback on people's experiences > using the rush action available when ordering an article through > Docline. I needed to order three articles for someone on Friday > morning, and I selected the rush action. I received one of the articles > on Friday afternoon. But, the other two, one I received on Monday > afternoon and the other one I haven't received yet. Do people pay > attention to the action that is needed, or do I need to follow up with > each library and make sure they realize it is rushed? If people could > let me know what you do, I would appreciate it. Thanks! > > Emily > > > > Emily H. Erickson, MLIS > > Medical Librarian > > Mary Greeley Medical Center > > 1111 Duff Ave > > Ames, IA 50010 > > 515-239-2154 > > > > > > *The information contained in this message may be privileged and > confidential and protected from disclosure. If the reader of this message > is not the intended recipient, you are hereby notified that any > dissemination, distribution or copying of this communication is strictly > prohibited. If you have received this communication in error, please notify > us immediately by replying to the message and deleting it from your > computer. Thank you. Mary Greeley Medical Center* > -- Julie Stielstra, MLS Supervisor, Knowledge Resource Library Central DuPage Hospital 25 N Winfield Rd Winfield, IL 60190 phone 630-933-4536 fax 630-933-4530 email [log in to unmask] ----------------------------------------- The information contained in this communication may be confidential and is intended only for the use of the intended recipient(s). If the reader of this message is not the intended recipient(s), you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please return it to the sender immediately and delete any copy of it from your computer system.