I don’t have that machine but had a similar problem with another Cannon copier and the fuser ended up being the problem. Tell them to check that out. With our model, they did something to the fuser to pass State inspection but in the end it had to be put back on.
Worth a try.
Sent: Wednesday, September 19, 2007 1:54 PM
To: [log in to unmask]
Subject: Cannon Copier
I am using a Cannon Image Runner 3570 for land records. All of a sudden the land records copies can be scratched off the paper and the technicians are baffled. Does anyone else have this machine?