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----- Forwarded Message ----- From: "Bjorn Behrendt" <[log in to unmask]> To: "School Information Technology Discussion" <[log in to unmask]> Sent: Thursday, November 8, 2007 4:32:39 PM (GMT-0500) America/New_York Subject: Re: Request Tracker I started off using: PMOS (free) http://www.h2desk.com/pmos/ then paid the $150 to get their supported version: H2desk http://www.heathcosoft.com/h2desk/ I cant begin to explain how much both have made my life easyer. The nice thing about h2desk and pmos is that it doesn't require the end user to have a username set up for them. They provide an email address and it will generate a ticket which then then can check the status. I personally went to the paid version because of the Knowlege base. here is h2desk from the users end: http://www.proctorelem.org/h2desk/ enjoy Bjorn Behrendt Proctor School District [log in to unmask] ----- Original Message ----- From: "David Webb" <[log in to unmask]> To: [log in to unmask] Sent: Thursday, November 8, 2007 4:06:14 PM (GMT-0500) America/New_York Subject: Request Tracker Is anyone out there using The free program Request Tracker? At first glance it looks like an interesting way to implement a help desk without generating too much paper that gets lost. David