Request Tracker
Microsoft Sharepoint (free) has a free help desk template.

From: School Information Technology Discussion on behalf of David Webb
Sent: Thu 11/8/2007 4:06 PM
To: [log in to unmask]
Subject: Request Tracker

Is anyone out there using The free program Request Tracker? At first 
glance it looks like an interesting way  to implement a help desk 
without generating too much paper that gets lost.


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