Last year the same thing happened to us.  Eventually an adobe rep gave me a place to download the files, as they could not find the product key to match the software. 
On Thu, Dec 11, 2008 at 3:08 PM, Susan Briere <susan.brier> wrote:

Whiting School recently purchased licenses under the Adobe CLP 4.5
agreement. Our local tech at Whiting tried installing PhotoShop Elements and
Premiere Elements but was unable to locate the product key - the installer
said it was located on the CD case but she was not able to locate it. Is
there a separate activation process for these licenses - something like the
Microsoft VLA licenses that requires a phone call for the product key? If
so, would someone pass along the info: who to contact, phone #.. ?

Thanks very much,
Susan Briere
Technical Support, RNESU


Technology Integrator
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The St. Johnsbury Elementary School
257 Western Ave - St. Johnsbury, VT 05819
802-748-8912 Fax: 802-748-1095