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Those are pretty impressive.  Here are a few from my years in a not for profit hospital.

I only received one true emergency call.  A surgeon called from the OR because he had accidentally nicked an artery and needed to know how to repair it.  I got him information stat and took it up to the OR.  It was a good outcome.

Once over a week-end a gastroenterologist tried to contact me and couldn't get me, so called my assistant.  He remembered reading an article 6 or 7 years previously that talked about a drug that could be used for a certain gastric condition.  My assistant came in and verified and copied the article for him, thus saving the patient from having to have surgery.

As far as quirky requests, I had a gentleman in one day asking about the teratogenic effects of hair dye, as he was older and wanted to dye his hair to attract younger women.  He wanted kids and wanted to make sure the hair dye wasn't harmful.  It later turned out that he was not the most stable individual and he had been pursing (stalking?) a Public Library librarian who was already married.  The next time he came in for information though, he did have his hair dyed.

Eventually because of this same patron and his "self diagnoses", we closed our doors to the general public.  We would only serve you if one of our physicians gave you written authorization to use the place.  When this gentleman was told about our change in policy he went to a medical office building and went door to door trying to get a physician to give him written permission.  Eventually someone did just to get rid of him, but they called to warn us.  He was so proud of himself when he came back, but I was ready for him.  Later on it worked in favor of the hospital because even though the hospital was non-smoking, the smoking hut was located near the entrance off the parking garage.  This same gentleman tried to bring a lawsuit against the hospital claiming the smoke had aggrevated his self-diagnosed disease.  When asked why he was at the hospital he admitted he had come to eat at the cafeteria and really had no other business there.  The local branch
 of the university library was forced to put a buzzer in at the employee entrance for him though because the students stood out front and smoked.

There was also the guy who hung out reading the paper every day for about an hour and told us he was a consultant for the hospital.  I thought it was rather strange when one day he suggested we should drive to the nearest medical school library (2 1/2 hours away) once a week to copy articles from their collection to "save money".  Later on it turned out he tried to get in to view a surgical procedure which was against hospital policy by claiming he was a cousin of the head of facilities.  When questioned about his business with the hospital he said he came in to do research at the library.  It turned out he was a homeless man living in his car.  Again, we weren't open to the public and we didn't consider reading the local paper to qualify as "doing research"

Shannon Clever, MSLS
VA Medical Center
510 Butler Ave.
Martinsburg, WV 25401


304-263-0811 x3826  [log in to unmask]


--- On Thu, 12/4/08, Mindy Robinson-Paquette <[log in to unmask]> wrote:

> From: Mindy Robinson-Paquette <[log in to unmask]>
> Subject: I'm enjoying the hospital Library stories!
> To: [log in to unmask]
> Date: Thursday, December 4, 2008, 1:49 PM
> These stories remind me of why I love being a Clinical
> Librarian -
> regardless of where I'm working (solo hospital, med
> school faculty, now
> pharma R&D)!!
>  
> I'll share my war stories (leaving out the docs'
> kids):
>  
> - The head of Surgery broke scrub & came to the Library
> to find out what
> they should do about unexpected findings in the OR. 
> They'd opened a
> patient for minor abdominal surgery, and found he was full
> of tumors.
> Keep in mind that this was in the days of the 100/300 baud
> dumb terminal
> with the phone handset coupler.  He stayed there at my side
> until I
> found an article that told them how to proceed.  That was
> his FIRST TIME
> using the Library, even though he'd been on staff more
> than 20 years.
>  
> - The same doc called me when a Board member collapsed
> during an
> in-house meeting.  He'd just read an article on
> diagnosis of a
> dissecting abdominal aortic aneurysm, and wanted me to
> bring the journal
> issue up to the OR.  The Board member was saved, the
> journal stayed
> clean - they put it in clear plastic wrap to see the
> diagrams -  and the
> Board member donated money that helped the hospital create
> a cardiac
> surgery suite.
>  
> 
> Mindy Robinson-Paquette, MLS
> 
> Senior Information Specialist
> 
> sanofi-aventis Inc.
> 
> SILS US
> 
> (Scientific Information & Library Services)
> 
>  
> 
> 9, Great Valley Parkway
> PO Box 3026
> Malvern, PA 19355
> USA 
> 
> t:  +1 (610) 889-6181
> 
> f: +1 (610) 889-8898