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Not to correct Steve, but we do not use schooldude for our service
request system. We have a custom home built database for our IT support
system. Schooldude is used for other things including service request
system for maintenance.

-----Original Message-----
From: School Information Technology Discussion
[mailto:[log in to unmask]] On Behalf Of Stephen Barner
Sent: Friday, January 23, 2009 3:34 PM
To: [log in to unmask]
Subject: Re: Help Desk Solution

We use SchoolDude here at South Burlington, as well.  I don't manage it,
but I've used it a number of times.  It works, but the interface is slow
and not very polished.  I do wonder why companies that seek to provide
professional services pick such stupid names.  SchoolDude isn't alone in
that department.

Steve Barner

-----Original Message-----
From: School Information Technology Discussion
[mailto:[log in to unmask]] On Behalf Of Jack Barnes
Sent: Friday, January 23, 2009 1:57 PM
To: [log in to unmask]
Subject: Re: Help Desk Solution

We are using SchoolDude.  We have been using it for about 4 years and
like it a lot.  It was originally written for maintenance, then they
added IT to it so at CCSU we picked it up because maintenance had a
license.

We now have over 27000 tickets in the system.  Reporting and tracking is
good.  there is a web requester and tickets placed by the web requestor
are routed by helpdesk. 

Check it out at http://www.schooldude.com.



Jack W. Barnes, CNE
Network Administrator
CCSU
[log in to unmask]
Office 802-857-7000
Ext. 1039
Cell 802-318-0976
Fax 802-879-8197




>>> Patricia Aigner <[log in to unmask]> 01/23/09 1:32 PM >>>
Hello,

I am looking for a HelpDesk solution for my district.   We have over
3,000
users and two technicians J

I have experience with one or zero.   Have you ever used Web Help Desk
or
any other product with success?

 

 

Thanks,

 

Patricia

 

 

Patricia Aigner

Director of Technology

Rutland City Public Schools

6 Church Street

Rutland, VT 05701

802-786-1957

[log in to unmask] 

 


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