On Mar 18, 2009, at 4:56 PM, Geoffrey Marchand wrote:
The
staff member has now reported that webmail is exhibiting the same
issues as Thunderbird.
From:
Geoffrey
Marchand <[log in to unmask]>
Sent:
Wednesday,
March 18, 2009 4:16 PM
To: [log in to unmask]
Subject:
Odd
Thunderbird activity
Good Afternoon,
A staff member here in athletics has been experiencing odd email
issues for a few months now. Her client is the latest version of
Thunderbird on a brand new Macbook (10.5.6). The problem has heightened
since moving to the new computer. Here is what is going on:
1) Mail doesn't arrive in the inbox User must close and reopen program
everytime in order to receive new mail (This I have seen before and is
usually intermittent/rare with users)
2) Mail she deletes from inbox will suddenly reappear in the inbox
minutes or hours later.
3) When she moves messages into Mail folders they disappear (get
deleted) within 24-36 hours. I have recovered the messages and put them
back in their respective folders only to have them keep disappearing.
I have completely removed the program and reinstalled with a new
Thunderbird profile but unfortunately these issues continue. The
account settings are the standard UVM config settings that most users
in our dept have. Webmail appears to be working properly. I haven't
tried moving messages into folders via Webmail but will give it a try.
Any thoughts or suggestions why this might be happening??? Anyone using
an alternative OSX email client?
Thanks -Geoff
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<geoff signature2.png>
