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Yes I will convert her mailbox and see if that does the trick.

Thanks - Geoff



Andrew Hendrickson wrote:
> Uh, that's your problem right there.
>
> She's having file locking problems because the smartphone has control 
> of the inbox when Thunderbird is trying to log in and vice versa.
>
> Turn one off when the other is in use.  Plus the smartphone is 
> accessing her account way too often.  19 to 29 minutes are the 
> recommended intervals.
>
> You may get better results if she converts her mailboxes to mbox format.
>
> Apparently Mike Austin has already sent you the information on how to 
> convert?
>
> On Mar 18, 2009, at 5:33 PM, Geoffrey Marchand wrote:
>
>> She has a windows mobile 6 smartphone that accesses her email account 
>> every 10 minutes. Today she has had Thunderbird and webmail open 
>> simultaneously. Normally she has Thunderbird and the phone as the 
>> only clients.
>>
>> I will check in with the SAA folks tomorrow AM and look into the logs.
>>
>> -Geoff
>>
>> Andrew Hendrickson wrote:
>>> Yup, that's because he or she has multiple sessions going.
>>>
>>> Are you sure that there isn't another client accessing this account 
>>> from somewhere?
>>>
>>> The SAA team can look at the IMAP logs and determine how many and 
>>> from which IP sessions are coming if you give them the netID of the 
>>> account.
>>>
>>> You can reach them at [log in to unmask] <mailto:[log in to unmask]>
>>>
>>> On Mar 18, 2009, at 4:56 PM, Geoffrey Marchand wrote:
>>>
>>>> The staff member has now reported that webmail is exhibiting the 
>>>> same issues as Thunderbird.
>>>>
>>>> ------------------------------------------------------------------------
>>>> From: Geoffrey Marchand <[log in to unmask] 
>>>> <mailto:[log in to unmask]>>
>>>> Sent: Wednesday, March 18, 2009 4:16 PM
>>>> To: [log in to unmask] <mailto:[log in to unmask]>
>>>> Subject: Odd Thunderbird activity
>>>>
>>>> Good Afternoon,
>>>>
>>>>      A staff member here in athletics has been experiencing odd 
>>>> email issues for a few months now. Her client is the latest version 
>>>> of Thunderbird on a brand new Macbook (10.5.6). The problem has 
>>>> heightened since moving to the new computer. Here is what is going on:
>>>>
>>>> 1) Mail doesn't arrive in the inbox User must close and reopen 
>>>> program everytime in order to receive new mail (This I have seen 
>>>> before and is usually intermittent/rare with users)
>>>> 2) Mail she deletes from inbox will suddenly reappear in the inbox 
>>>> minutes or hours later.
>>>> 3) When she moves messages into Mail folders they disappear (get 
>>>> deleted) within 24-36 hours. I have recovered the messages and put 
>>>> them back in their respective folders only to have them keep 
>>>> disappearing.
>>>>
>>>>    I have completely removed the program and reinstalled with a new 
>>>> Thunderbird profile but unfortunately these issues continue. The 
>>>> account settings are the standard UVM config settings that most 
>>>> users in our dept have. Webmail appears to be working properly. I 
>>>> haven't tried moving messages into folders via Webmail but will 
>>>> give it a try.
>>>>
>>>> Any thoughts or suggestions why this might be happening??? Anyone 
>>>> using an alternative OSX email client?
>>>>
>>>> Thanks -Geoff
>>>> --
>>>> <geoff signature2.png>
>>>> <geoff signature2.png>
>>>
>>> Andrew Hendrickson
>>> CAS, IT Administrator
>>> UVM, College of Arts & Sciences
>>> 438 College Street #402
>>> Burlington, VT
>>> 05405
>>>
>>> 802-656-7971
>>> 802-656-4529 (fax)
>>>
>>> [log in to unmask] <mailto:[log in to unmask]>
>>>
>>> To submit a request for service please use:
>>> http://footprints.uvm.edu/ashelp.html
>>>
>>>
>>>
>
> Andrew Hendrickson
> CAS, IT Administrator
> UVM, College of Arts & Sciences
> 438 College Street #402
> Burlington, VT
> 05405
>
> 802-656-7971
> 802-656-4529 (fax)
>
> [log in to unmask] <mailto:[log in to unmask]>
>
> To submit a request for service please use:
> http://footprints.uvm.edu/ashelp.html
>
>
>