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These are the definitions given for the different service levels from
Docline:

Normal - Standard ILL service. Request will reroute if not receipted in
1 business day. Request will reroute if not acted upon in 3 business
days. 

Rush - Same day delivery. Request will reroute if not receipted the same
business day. Request will reroute if not acted upon in 1 business day. 

Urgent Patient Care - Process and ship immediately. Lenders should check
for Urgent requests at least every 2 hours. Request will reroute if not
receipted the same business day. Request will reroute if not acted upon
in 1 business day. 


Kathy Kimber
Health Sciences Library
California Pacific Medical Center
UOP School of Dentistry
P.O. Box 7999
San Francisco, CA  94120
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415-600-3240