I have found this to be very helpful also. It allows me not to have to go into Docline several times a day. To activate this feature just go to Update [your docline libid] under the Institutions tab, and click on the DOCLINE Options button. Near the bottom of the page you can activate to have emails sent under a variety of situations. Alexia D. Estabrook-Isely Librarian, Information Services Helen L. DeRoy Medical Library Providence Hospital Direct Phone: 248-849-3277 Main Phone: 248-849-3294 Fax: 248-849-3201 Email: [log in to unmask] Library Home Page: http://www.intra.providence-hospital.org/MedicalLibrary/ Please consider the environment before printing this e-mail. -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Arline Dyer Sent: Tuesday, March 03, 2009 12:09 PM To: [log in to unmask] Subject: Re: Discussion: interlibraryloan rush requests What I have found to be extremely helpful is the email notification from Docline for a rush or urgent request. -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Wright, Patricia Sent: Tuesday, March 03, 2009 11:59 AM To: [log in to unmask] Subject: Re: Discussion: interlibraryloan rush requests Hi Emily. It is a good idea to telephone the lending library with a "heads up" - as you did. If the lending library does not honor rush requests, then the staff should change the status under "Services and Membership" to reflect that. Patricia Wright Overlook Hospital Library 99 Beauvoir Avenue, Summit, N.J. 07902 Telephone: 908-522-2697 Fax: 908-522-2274 -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Erickson, Emily Sent: Tuesday, March 03, 2009 11:45 AM To: [log in to unmask] Subject: Discussion: interlibraryloan rush requests Hi, Everyone. I had an interesting experience recently and wanted to get everyone's knowledge/feedback. I have been in this job now for almost six years, and I don't have a lot of rush requests, but when I do, I send the request through Docline and then I usually call the library and say that I sent a request that is rushed, and ask if they have any idea when it will be available. I thank them profusely and strive to be very respectful of their time and commitments. Well, I did this recently, and totally got slammed - for lack of a better word - for calling. I was told that I couldn't expect a rush article for 24 hours, and that it was wrong of me to call them. I felt really bad, since I haven't had this experience before, and was wondering maybe it is wrong for me to be contacting the library, but how else would they know if they had a rush request? I check my Docline only once a day and if I had a rush request, I wouldn't know it. Anyway, if I could hear how other people do this I would really appreciate it. I don't want to be upsetting anyone, but sometimes I need an article fast. Thanks! Emily Emily H. Erickson, MLIS Medical Librarian Mary Greeley Medical Center 1111 Duff Ave Ames, IA 50010 515-239-2154 *The information contained in this message may be privileged and confidential and protected from disclosure. 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