Hi Emily. It is a good idea to telephone the lending library with a "heads up" - as you did. If the lending library does not honor rush requests, then the staff should change the status under "Services and Membership" to reflect that. Patricia Wright Overlook Hospital Library 99 Beauvoir Avenue, Summit, N.J. 07902 Telephone: 908-522-2697 Fax: 908-522-2274 -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Erickson, Emily Sent: Tuesday, March 03, 2009 11:45 AM To: [log in to unmask] Subject: Discussion: interlibraryloan rush requests Hi, Everyone. I had an interesting experience recently and wanted to get everyone's knowledge/feedback. I have been in this job now for almost six years, and I don't have a lot of rush requests, but when I do, I send the request through Docline and then I usually call the library and say that I sent a request that is rushed, and ask if they have any idea when it will be available. I thank them profusely and strive to be very respectful of their time and commitments. Well, I did this recently, and totally got slammed - for lack of a better word - for calling. I was told that I couldn't expect a rush article for 24 hours, and that it was wrong of me to call them. I felt really bad, since I haven't had this experience before, and was wondering maybe it is wrong for me to be contacting the library, but how else would they know if they had a rush request? I check my Docline only once a day and if I had a rush request, I wouldn't know it. Anyway, if I could hear how other people do this I would really appreciate it. I don't want to be upsetting anyone, but sometimes I need an article fast. Thanks! Emily Emily H. Erickson, MLIS Medical Librarian Mary Greeley Medical Center 1111 Duff Ave Ames, IA 50010 515-239-2154 *The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you. Mary Greeley Medical Center* The information contained in this email is intended only for the use of the person(s) identified above. This communication may contain work product which is privileged and confidential, and may contain content which is regulated by Federal law. If you are not an intended recipient or the employee or agent responsible to deliver this to the intended recipient, you have received this message in error and any review, distribution or copying of it by you is prohibited. If you have received this message in error, please notify the sender immediately, and delete the message. E-mail and communication system messages generated by members of the Atlantic Health workforce may not necessarily reflect the views of Atlantic Health, its officers, directors or management.