I also ask for a phone call from the requesting library
and do indeed appreciate the email notification from
Docline. In fact usually while I am on the phone I can
confirm that I have the journal available.

Sue Ben-Dor, MS, AHIP
Orange Regional Medical Center
60 Prospect Avenue
Middletown, New York 10940
Voice - 845-342-7651
Fax - 845-342-7650
Email - [log in to unmask]

-----Original Message-----
From: Medical Libraries Discussion List [mailto:[log in to unmask]]On
Behalf Of Erickson, Emily
Sent: Tuesday, March 03, 2009 11:45 AM
To: [log in to unmask]
Subject: Discussion: interlibraryloan rush requests

Hi, Everyone.  I had an interesting experience recently and wanted to
get everyone's knowledge/feedback.  I have been in this job now for
almost six years, and I don't have a lot of rush requests, but when I
do, I send the request through Docline and then I usually call the
library and say that I sent a request that is rushed, and ask if they
have any idea when it will be available.  I thank them profusely and
strive to be very respectful of their time and commitments.  Well, I did
this recently, and totally got slammed - for lack of a better word - for
calling.  I was told that I couldn't expect a rush article for 24 hours,
and that it was wrong of me to call them.  I felt really bad, since I
haven't had this experience before, and was wondering maybe it is wrong
for me to be contacting the library, but how else would they know if
they had a rush request?  I check my Docline only once a day and if I
had a rush request, I wouldn't know it.  

Anyway, if I could hear how other people do this I would really
appreciate it.  I don't want to be upsetting anyone, but sometimes I
need an article fast.




Emily H. Erickson, MLIS

Medical Librarian

Mary Greeley Medical Center

1111 Duff Ave

Ames, IA 50010



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