Print

Print


I agree that the email notification is a very handy feature to have enabled. [As an aside, it would be nice to also get an email notification of incoming Loansome Doc requests that are awaiting receipt.]

OTOH, I am an OPL so if such a request routed to me and I happened to be off that day, I would not see the email either. When it is a true rush--and we all know there are times when it is-- I think the rules of providing good service would dictate a follow-up, in which case, it would have to be by phone.

I'm curious if the response you received was from an academic library?  I think hospital librarians, given their environment, are more likely to have clinically-related rush needs that the academics just don't experience and so can't appreciate. Luckily it the exception, not the rule!

Jo-Anne Aspri, MLS

LIBRARY
Kent Hospital
455 Toll Gate Road
Warwick, RI 02886
401.737.7010 x1309
jaspri AT kentri.org


-----Original Message-----
From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Arline Dyer
Sent: Tuesday, March 03, 2009 12:09 PM
To: [log in to unmask]
Subject: Re: Discussion: interlibraryloan rush requests

What I have found to be extremely helpful is the email notification from Docline for a rush or urgent request.

-----Original Message-----
From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Wright, Patricia
Sent: Tuesday, March 03, 2009 11:59 AM
To: [log in to unmask]
Subject: Re: Discussion: interlibraryloan rush requests

Hi Emily.

It is a good idea to telephone the lending library with a "heads up" - as you did. If the lending library does not honor rush requests, then the staff should change the status under "Services and Membership" to reflect that.

Patricia Wright
Overlook Hospital Library
99 Beauvoir Avenue,
Summit, N.J.  07902
Telephone: 908-522-2697
Fax: 908-522-2274


-----Original Message-----
From: Medical Libraries Discussion List [mailto:[log in to unmask]]
On Behalf Of Erickson, Emily
Sent: Tuesday, March 03, 2009 11:45 AM
To: [log in to unmask]
Subject: Discussion: interlibraryloan rush requests

Hi, Everyone.  I had an interesting experience recently and wanted to
get everyone's knowledge/feedback.  I have been in this job now for
almost six years, and I don't have a lot of rush requests, but when I
do, I send the request through Docline and then I usually call the
library and say that I sent a request that is rushed, and ask if they
have any idea when it will be available.  I thank them profusely and
strive to be very respectful of their time and commitments.  Well, I did
this recently, and totally got slammed - for lack of a better word - for
calling.  I was told that I couldn't expect a rush article for 24 hours,
and that it was wrong of me to call them.  I felt really bad, since I
haven't had this experience before, and was wondering maybe it is wrong
for me to be contacting the library, but how else would they know if
they had a rush request?  I check my Docline only once a day and if I
had a rush request, I wouldn't know it.

Anyway, if I could hear how other people do this I would really
appreciate it.  I don't want to be upsetting anyone, but sometimes I
need an article fast.

Thanks!

Emily



Emily H. Erickson, MLIS

Medical Librarian

Mary Greeley Medical Center

1111 Duff Ave

Ames, IA 50010

515-239-2154





*The information contained in this message may be privileged and
confidential and protected from disclosure.  If the reader of this
message is not the intended recipient, you are hereby notified that any
dissemination, distribution or copying of this communication is strictly
prohibited.  If you have received this communication in error, please
notify us immediately by replying to the message and deleting it from
your computer.  Thank you.  Mary Greeley Medical Center*


The information contained in this email is intended only for the use of the
person(s) identified above. This communication may contain work product
which is privileged and confidential, and may contain content which is
regulated by Federal law. If you are not an intended recipient or the
employee or agent responsible to deliver this to the intended recipient, you
have received this message in error and any review, distribution or copying
of it by you is prohibited. If you have received this message in error,
please notify the sender immediately, and delete the message. E-mail and
communication system messages generated by members of the Atlantic Health
workforce may not necessarily reflect the views of Atlantic Health, its
officers, directors or management.

This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual
or entity to whom they are addressed.  If you are not the intended recipient, you are hereby notified
that any disclosure, copying, distribution or taking of any action in reliance on the information contained in
this e-mail is prohibited.  If you have received this e-mail in error, please notify sender by reply e-mail and
delete this message and any attachment(s) immediately.  Thank you for your consideration in this matter.