Along those lines, it would also be nice to dictate specific days the library *is* able to fill rush requests. I'm an OPL but don't work Fridays. I've taken to checking my email from home on Fridays just so I can forward any rush requests. Regarding the phone call, I agree that giving a heads up is appropriate. But did you call immediately upon putting in the request? The other librarian may have felt you were pushing the "rush" request into an "urgent patient care" one, and reacted to that. I usually call a couple of hours before I leave for the day to make sure I can get it to my patron before the next day if it's a rush, and mention that when I call. I can also relate. I got "slammed" by someone who had *just* gotten to work and hadn't even checked email when I called regarding a request that had been put in the afternoon before. Neither of us were very happy for those five minutes. (We worked it out via email shortly thereafter.) Brett VanBenschoten Library Associate California Hospital Medical Center 213-742-5872 v 213-765-4046 f [log in to unmask] "A month in the laboratory can often save an hour in the library." - Frank H Westheimer -----Original Message----- From: Medical Libraries Discussion List [mailto:[log in to unmask]] On Behalf Of Aspri, Jo-Anne Sent: Tuesday, March 03, 2009 9:26 AM To: [log in to unmask] Subject: Re: Discussion: interlibraryloan rush requests OTOH, I am an OPL so if such a request routed to me and I happened to be off that day, I would not see the email either. When it is a true rush--and we all know there are times when it is-- I think the rules of providing good service would dictate a follow-up, in which case, it would have to be by phone.