Thanks to all who replied with moral support and suggestions. Consensus is this was an unrealistic and unreasonable request. Suggestions included having a serious heart-to-heart with physician; commercial document delivery service referral (which info suggests would run this patron into the thousands of dollars); and simply doing what you can and stopping there. I sent the articles we had inhouse. I said I could not submit 70+ "urgent" requests, period. I offered the following choices: (1) they could order from a commercial service, giving two contacts and rough estimates of a $2000+ costs; (2) I could order a small selection of readily-available titles (and boy, there were some weird ones on this infamous list!) and they might get another half dozen today, or (3) I could process the list as a "normal" project with a MaxCost of free, and probably most of the articles would have been collected by early next week. They chose Door Number 3, the nurse will collect and transmit the articles when they are available, and will mediate on setting firm guidelines with this doc, who seems to have suddenly gotten the picture. Thanks, people -- you make days like this much less awful. -- Julie Stielstra, MLS Supervisor, Knowledge Resource Library Central DuPage Hospital 25 N Winfield Rd Winfield, IL 60190 phone 630-933-4536 fax 630-933-4530 email jstielstra [ at ] gmail.com "With hope and virtue, let us brave once more the icy currents, and endure what storms may come."