Print

Print


More info.

This morning, on my own Vista machine with NOD32 v4.0.424 definition  
file 4293 (20090724), NOD32 is now reporting that "Maximum Protection  
is not ensured" and that "Analysis of application protocols will not  
function"

However,  my machine is running properly.

So, I guess this means that ESET is aware of a problem, and that their  
latest definitions file turns something off?

On Jul 31, 2009, at 8:54 AM, Dean Williams wrote:

> As we try to find a consistent pattern to the problem, one more data  
> point:  My GX270 is fine after restarting with the KB972260 update.
>
> OS: Vista Enterprise, joined to CAMPUS domain
> IE: 7
> NOD32: 3.0.650.0, with virus definitions from 7/31
>
> -Dean W.
>
>
> On Jul 31, 2009, at 8:42 AM, Peter K Zahn wrote:
>
>> For the record, Windows 7 RC is also experiencing the same problem  
>> with the same solution of uninstalling ESET.
>>
>> Peter
>>
>> Gail Starks wrote:
>>> We have IE7 machines experiencing the problem in our office.
>>>
>>> Gail
>>>
>>> Tyler J Whitney wrote:
>>>> Some information you all may find interesting. So far it seems to  
>>>> me to only be apparent for those users that have IE8. I have seen  
>>>> a number of computers that have IE7 and the Windows Update AND  
>>>> NOD32 and no problems... however, it seems those with IE8 are the  
>>>> ones affected.
>>>>
>>>> Tyler
>>>>
>>>>
>>>> Quoting Jarlath O'Neil-Dunne <[log in to unmask]>:
>>>>
>>>>> I tried this solution and it did not fix the problem.  ESET  
>>>>> still maxes out
>>>>> the CPU.  Completely removing ESET resolves the issue.
>>>>>
>>>>>
>>>>>
>>>>> -- 
>>>>>
>>>>> Jarlath O'Neil-Dunne
>>>>>
>>>>> Geospatial Analyst
>>>>>
>>>>> University of Vermont
>>>>>
>>>>> Spatial Analysis Laboratory
>>>>>
>>>>> 802.656.3324
>>>>>
>>>>> www.uvm.edu/~joneildu
>>>>>
>>>>>
>>>>>
>>>>> From: Technology Discussion at UVM [mailto:IT- 
>>>>> [log in to unmask]] On
>>>>> Behalf Of Tyler Whitney
>>>>> Sent: Thursday, July 30, 2009 9:15 PM
>>>>> To: [log in to unmask]
>>>>> Subject: Re: Recent Windows Vista and XP freezing problems
>>>>>
>>>>>
>>>>>
>>>>> Cathy,
>>>>>
>>>>>
>>>>>
>>>>> I have not tried the fix myself just yet... I am in the process  
>>>>> of testing
>>>>> it on my home machine here... I am making a batch file for each  
>>>>> step I do...
>>>>> so I can link to it so everyone will be able to benefit if I get  
>>>>> something
>>>>> working. However, what Andrew claims his fix was, was to  
>>>>> uninstall ESET
>>>>> NOD32 AntiVirus and then uninstall the update KB972260, a  
>>>>> Windows update
>>>>> fixing a vulnerability in most versions of IE... then  
>>>>> reinstalling the
>>>>> antivirus software.
>>>>>
>>>>>
>>>>>
>>>>> So here is what I would do... restart your system in Safe  
>>>>> Mode... you do
>>>>> this by holding the F8 key when first booting the computer and  
>>>>> choosing
>>>>> "Safe Mode" in the option list. Your system should then start  
>>>>> and allow you
>>>>> to login to the computer with the administrator account "or your  
>>>>> account if
>>>>> you are an adminstrator on the system" ...
>>>>>
>>>>> Once in the system get the Control Panel, usually by clicking  
>>>>> Start ->
>>>>> Control Panel... and then choose Add/Remove Programs option.  
>>>>> From there
>>>>> choose ESET NOD32 antivirus, click the change button and follow  
>>>>> the prompts
>>>>> to remove it. After, click the check box at the top of the Add/ 
>>>>> Remove
>>>>> Programs window so all the Windows Updates appear in the list  
>>>>> and choose
>>>>> KB972260 and remove it.
>>>>>
>>>>> Then you can go to http://uvm.edu/software/ and choose  
>>>>> AntiVirus: ESET NOD32
>>>>> and reinstall it. However, it is still too early in the game to  
>>>>> be sure that
>>>>> it is a combination of both the update and the antivirus  
>>>>> program, right now
>>>>> it seems to be the issue... but evidence does point to it.
>>>>>
>>>>> Hope this helps a little.
>>>>>
>>>>> Tyler
>>>>>
>>>>> On Thu, Jul 30, 2009 at 8:37 PM, Catharine A. Muskus <[log in to unmask] 
>>>>> >
>>>>> wrote:
>>>>>
>>>>> Tyler, I'm having the same issue at home on my laptop. Can you  
>>>>> describe the
>>>>> fix in slightly easier layman terms. Thanks, Cathy
>>>>>
>>>>>
>>>>>
>>>>> Quoting Tyler Whitney <[log in to unmask]>:
>>>>>
>>>>> Glad to know we are not the only ones. This afternoon a few of  
>>>>> us in ResLife
>>>>> stayed a little late to see what the heck was up with our  
>>>>> machines. It
>>>>> wasn't happening to everybody, but seemed to be related to  
>>>>> Windows Updates
>>>>> we had done during the day and we all noticed NOD32 was taking  
>>>>> 99% of the
>>>>> CPU usage... so explorer would not respond to anything. I tried  
>>>>> a couple of
>>>>> tricks... ended up getting my machine to kind of work with a  
>>>>> local account
>>>>> and limited startup... of course safe mode works.
>>>>>
>>>>> Thanks for this wealth of information... looks like tomorrow  
>>>>> morning will be
>>>>> slightly easier knowing we have a fix for it. At the moment it  
>>>>> was only us
>>>>> IT guys that had the problem... luckily... we will see how the  
>>>>> rest of our
>>>>> department pans out tomorrow.
>>>>>
>>>>>
>>>>>
>>>>> Tyler Whitney
>>>>> IT Support Specialist
>>>>> Residential Life Department
>>>>> The University of Vermont
>>>>>
>>>>> On Thu, Jul 30, 2009 at 6:49 PM, Andrew Hendrickson <
>>>>> [log in to unmask]> wrote:
>>>>>
>>>>> Okay, tomorrow may just be a really really bad day for  
>>>>> everyone.  Just fair
>>>>> warning.
>>>>>
>>>>> I've had two reports of machines freezing up with a busy cursor,  
>>>>> one Vista
>>>>> SP2, ESET NOD32 version 4 and one Windows XP SP2, ESET NOD32  
>>>>> version 3.
>>>>>
>>>>> On the Vista machine a "failure - security options: Login  
>>>>> process has
>>>>> failed to create the security options dialog" would appear.
>>>>>
>>>>> On the XP machine, Windows Explorer simply freezes and no  
>>>>> keystrokes get a
>>>>> response, including the venerable control-alt-del.
>>>>>
>>>>> On the Vista machine I discovered that KB972260 had just been  
>>>>> installed.
>>>>> When I removed that KB AND removed ESET NOD32, the problem went  
>>>>> away.  If I
>>>>> tried to run the machine after just removing the KB, the problem  
>>>>> remained.
>>>>>
>>>>> I confirmed that this was also the case on the Windows XP  
>>>>> machine as well.
>>>>>
>>>>> KB97260 appears to be a critical out of band update released to  
>>>>> rectify
>>>>> some serious security flaws in Internet Explorer and is an  
>>>>> update for all
>>>>> flavors of Windows currently supported and all flavors of IE.
>>>>>
>>>>> And, just to set my evening to "extra crispy" when I returned to  
>>>>> my office
>>>>> my own Vista desktop was waving it's "Failure - Security  
>>>>> Options" freaky
>>>>> flag.  ;-)
>>>>>
>>>>> So far the only thing that appears to work is to either remove  
>>>>> the KB and
>>>>> ESET, or remove both, block the KB in Windows Update and  
>>>>> reinstall ESET.
>>>>>
>>>>> Perhaps we could block this particular KB at the update server  
>>>>> until ESET
>>>>> gets this cleared up?
>>>>>
>>>>> I don't think that this is just a bad ESET definition file,  
>>>>> because the
>>>>> machine runs fine with the KB removed and blocked but ESET  
>>>>> installed.
>>>>>
>>>>>
>>>>> Andrew Hendrickson
>>>>> CAS, IT Administrator
>>>>> UVM, College of Arts & Sciences
>>>>> 438 College Street #402
>>>>> Burlington, VT
>>>>> 05405
>>>>>
>>>>> 802-656-7971
>>>>> 802-656-4529 (fax)
>>>>>
>>>>> [log in to unmask]
>>>>>
>>>>> To submit a request for service please use:
>>>>> http://footprints.uvm.edu/ashelp.html
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> -- 
>>>>> Catharine Muskus, MS, APRN, FNP-BC
>>>>> Clinical Assistant Professor
>>>>> Department of Nursing
>>>>> 203 Rowell Building
>>>>> University of Vermont
>>>>> Burlington, VT 05405
>>>>> 802-656-3065
>>>>> Fax: 802-656-8306
>>>>>
>>>>> "If you tell the truth, you don't
>>>>> have to remember anything"
>>>>>
>>>>>
>>>>>
>>>>>

Andrew Hendrickson
CAS, IT Administrator
UVM, College of Arts & Sciences
438 College Street #402
Burlington, VT
05405

802-656-7971
802-656-4529 (fax)

[log in to unmask]

To submit a request for service please use:
http://footprints.uvm.edu/ashelp.html