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The AnyConnect VPN client should be pointed to the address 
"sslvpn.uvm.edu", not "vpn.uvm.edu".  I suspect that is at least part of 
your problem.

-Greg

Zoey Trenkle wrote:
> In the "connect to" field, I'm typing vpn.uvm.edu.
> Is that not correct?
>
> Message I'm getting is:  "Unable to process response from vpn.uvm.edu"
>
> When I installed it initially, it wouldn't let me do it from the 
> website so I downloaded the .exe file and ran it myself.   That 
> wouldn't have caused the problem, would it?
>
> Thanks to anyone who can help,
> Zoey
>