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Hello IT-DISCUSSERS:

I just wanted to send a brief line to notify everyone of my success with 
using a specific product, that I thought would be beneficial to 
everything if I shared.

Some or most of you may know of an open source VNC program called Ultra 
VNC. In addition to this, some may know of another called Ultra VNC SC 
(standing for single click). What this product allows one to do is 
remotely connect to a support technician using an executable that is 
customized to directly connect to that technician, with all the 
specifications built into the executable. Rather than the traditional 
VNC options, the user doesn't have a VNC server installed and running on 
their computer all the time, this poses a security risk, not to mention 
most clients are not comfortable knowing us techie's can log into their 
computer at will at any moment. What Single Click allows us to do is the 
user runs a one-time only temporary VNC server that initiates the 
connection itself to a Listening VNC Viewer. So when the user opens the 
executable, it can be preconfigured to have any number of techs built 
in, it will open with all my customizable logos and text, and it will 
give the option of what tech I want to connect to. I then would initiate 
the connection, if the Tech's listening vnc client wasn't running, it 
would not be able to connect... but if I were on a phone with a client I 
would have then run this executable, and then I would run my client, and 
the connection would be there. The actual SC client will run and try to 
connect to the listening client on the tech's side for five minutes, if 
it doesn't receive a response back at that point it will cancel and 
completely stop running and remove itself.

I've found this to be very useful, and the we the Tech Team here in 
Residential Life have adopted it for use for client support. 
http://reslife.uvm.edu/techconnect will download an exe that contains 
all or preconfigurations if you're interested in seeing the software. 
You will not be able to connect because none of us have our listening 
clients running, but if we did it would state "USERNAME has initiated a 
support connection, accept?" and you click yes or no. Simple as that, 
and then you have VNC control over the client computer, which is way 
easier than Remote Desktop because:

1) no messing with IP or hard steps for the client
2) the client can SEE what you're doing, so you can show them how 
something is done, and use it for training
3) no logging in, the client initiates the connection to the tech, the 
tech accepts or denies, the tech doesnt have to run the client unless 
they are on the phone and are instructing someone to initiate the connection
4) its safer because there is no server running 24/7 (or when the 
computer is on) on the clients machine
5) Its open source!

I recommend everyone check it out. I just thought finding such a unique 
and useful use of a product should be shared with the rest of the IT 
Community, for the benefit of everyone.

Good afternoon!

Tyler

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Tyler Whitney
IT Support Specialist
Department of Residential Life
The University of Vermont
Robinson Hall, 406 South Prospect Street
Burlington, VT 05405-0364

Phone: (802)656-7937; Fax: (802)656-1142; Cell: (518)335-3196
E-mail: [log in to unmask]

Staff IT Line; (805)656-7934  
Submit a Footprint; http://reslife.uvm.edu/staffit
Subit a Website Issue/Problem; http://reslife.uvm.edu/bugs