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Drew,

Keep me posted on what you find in St Albans tomorrow with the HP rep.
Thanks
Robin

On Thu, Oct 29, 2009 at 4:59 PM, Drew Campbell <[log in to unmask]> wrote:

>  Hi Vince,
>
>
>
> Thanks for the information! The feedback we had received so far was based
> on Linksys, so it’s very helpful to know that you’ve experienced this
> problem with Apple equipment.
>
>
>
> Please do keep in mind that the specific Broadcom card facing these issues
> was a configure-to-order option, and HP offers a whole spectrum of wireless
> options identical to that of any other laptop manufacturer, so I hope you
> won’t think negatively of HP as a whole because of problems with this card.
>
>
>
> We continue to investigate this issue, and we’d certainly like to include
> you in the resolution. Technicians at The Top Floor are working on
> troubleshooting right now to identify the issue and possible solutions. The
> Top Floor is doing all of this information gathering and technical
> troubleshooting completely free of charge to ensure you’re satisfied with
> the HP products we sell.
>
>
>
> When our troubleshooting and information gathering is complete, we will be
> working with HP, Broadcom and others to ensure a timely resolution for
> everyone involved. Meanwhile, any specific case numbers you have with
> Technical Support would be helpful in our information gathering, so please
> pass those along.
>
>
>
> Thank you!
>
> ~Drew
>
>
>
> [image: The Top Floor - Business Computer Solutions]<http://www.thetopfloor.com/>
>
> *Drew Campbell* - [log in to unmask]
> The Top Floor - *Business Computer Solutions*
>  ------------------------------
>
> PO Box 524, Middlebury, VT 05753
> Phone: 802.388.1600 x252
> Toll-Free: 800.290.4979 x252
> Fax: 800.290.4765
>   ------------------------------
>
> *From:* Vincent Rossano [mailto:[log in to unmask]]
> *Sent:* Thursday, October 29, 2009 4:57 PM
> *To:* Drew Campbell
> *Cc:* School Information Technology Discussion
> *Subject:* RE: Linksys compatibility issues with Broadcom wireless on the
> 6735b
>
>
>
> Drew,
>
>
>
> Here in Montpelier, we are using Apple Airports and are experiencing the
> problems described by others on our tech listserv.  We have had no problems
> with other laptops, just the HPs.  We have mostly Dell laptops on the PC
> side and, of course, MacBooks for our Apple users.  We also allow teachers
> and students to connect to our network with their personal laptops.  We have
> had no complaints of failure to connect with any of them - as long as
> they're in reasonable range of the access points.
>
>
>
> The Apple Airports we use are compliant with both b & g protocols.  If the
> cards in our laptops are not connecting to complaint devices then THEY are
> not compliant.  As far as I'm concerned, it is HP/Broadcom's problem to
> fix.   Building a new wireless network with Procurve access points is
> totally out of the question; we don't have a budget that could handle that.
> Plus, our users expect their laptops to connect when they go off to
> conferences or meetings in other facilities. They can't ask the conference
> organizers to replace their access points to accommodate them.  It's not
> that "users want compatibility with [so-called] lower class technology",
> they absolutely NEED compatibility with "lower class" technology.  Putting
> non-compatible advanced technology in a $500 laptop is crazy.  Maybe they
> should have limited sales of these machines to Fortune 500 companies that
> can afford "advanced technology".
>
>
>
> Many of the schools in Vermont have a long history with HP laptops; we do
> not.  The 55 I bought this year were our first.  Given this problem, if I
> had it to do over, I would not buy HP.  And, if the problem isn't resolved,
> I will never buy another.  I don't mean this as a threat (I hardly have the
> purchasing power to do so), but I'm just letting you know how disappointed I
> am.
>
>
>
> Anything you can do to help (other than suggest we purchase expensive
> access points) would be appreciated.
>
>
>
> -Vince Rossano
>
>
>
> Vincent Rossano
> Information Technology Director
> Montpelier Public Schools
> 5 High School Drive, Unit #1
> Montpelier, VT 05602
> (802) 225-8690
>
>
>  ------------------------------
>
> *From:* Drew Campbell [mailto:[log in to unmask]]
> *Sent:* Thursday, October 29, 2009 3:49 PM
> *To:* Drew Campbell
> *Subject:* Linksys compatibility issues with Broadcom wireless on the
> 6735b
>
> Dear Tech Coordinators,
>
>
>
> We have heard from some of our customers regarding the compatibility of
> Linksys access points with HP Compaq 6735b notebooks, or more specifically
> those with the Broadcom 4322AGN card. This Broadcom Wi-Fi card supports
> 802.11a, b, g, and draft-n 2.0 technologies for the widest range of
> compatibility, but some users have experienced trouble connecting it to
> certain Linksys access points.
>
>
>
> We've heard from some users that updating the firmware on their Linksys
> access points solved the problem, yet some Linksys models do not (yet?) have
> firmware that supports stable functionality of the Broadcom 4322AGN. In that
> case, some users have switched their Linksys access points to mixed modes
> (for example 801.11b/g rather than just g) which improved compatibility but
> not to the level desired.
>
>
>
> We suggest using business-class technology such as HP ProCurve or Cisco,
> and customers using these have not reported any problems with wireless
> functionality. Unfortunately as a cheaper consumer line of products, Linksys
> does not always keep up with updates to support the latest technology.
> However we also understand that it's important for Broadcom to support the
> wide range of access points that are out there. It's a balancing act -
> Broadcom wants to advance its technology, but users want compatibility with
> lower-class technology.
>
>
>
> The Top Floor has sold over 400 of the HP Compaq 6735b notebooks to more
> than 50 Vermont schools this year, and this continues to be a popular model.
> Most of our customers have been very pleased with the 6735b's business-class
> technology and the affordable price we offer for Vermont schools - starting
> below $500.
>
>
>
> We are dedicated to helping Vermont's educational community and we want to
> ensure those experiencing any problems with our products find a reasonable
> solution in a timely manner. Even though we don't recommend Linksys, we want
> to make sure you remain satisfied with HP notebooks. We're currently working
> with some larger deployments to troubleshoot and better understand the
> compatibility issues these customers are experiencing with Linksys. If you
> are having similar issues, please contact me.
>
>
>
> I welcome any comments or questions. Feel free to give me a call, or chat
> me up at Vermont Fest - we're a proud sponsor this year, and we will have
> great demonstrations of HP technology at the event. Also feel free to
> forward this message to any other Vermont contacts or listservs where you
> think it may be of interest.
>
>
>
> Thank you!
>
> ~Drew
>
> [image: The Top Floor - Business Computer Solutions]<http://www.thetopfloor.com/>
>
> *Drew Campbell* - [log in to unmask]
> The Top Floor - *Business Computer Solutions*
>   ------------------------------
>
> PO Box 524, Middlebury, VT 05753
> Phone: 802.388.1600 x252
> Toll-Free: 800.290.4979 x252
> Fax: 800.290.4765
>
>
>
>


-- 
Robin
~~~~~~~~~~~~~~~~~~~~~~~~~~
The best way to forget your troubles -wear tight shoes